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Skills for Communicating with Patients
This book is vital for health service managers and clinicians, in both purchaser and provider organizations, in community and hospital settings. It helps the reader understand the principles and purposes of casemix and provides practical examples of using casemix groupings to manage services better. Its lessons are not just for acute services, but provide a way of understanding the complete spectrum of services required for a wide range of conditions, from individuals at risk to those with irreversible and progressive disease. The book explains why casemix groups are useful and the reasons for grouping and analysing patient records. It focuses on the difference between groupings of patients with conditions, and groupings of intervention episodes. Using both enables better identification of the services required to meet the needs of the population, and better communication between purchasers and providers. It has potential for managing the whole healthcare system from a population based perspective.
152 pages, Paperback
First published January 1, 1998
About the author
Jonathan Silverman
4 books1 followerDr Jonathan Silverman FRCGP is Associate Clinical Dean and Director of
Communication Studies at the School of Clinical Medicine, University of Cambridge,
and a retired general practitioner. He has been actively involved in teaching communication skills since 1988 and in 1993 he undertook a sabbatical with Professor
Suzanne Kurtz, teaching and researching communication skills at the Faculty of
Medicine, University of Calgary. In 1999, he became Director of Communication
Studies for the undergraduate curriculum in Cambridge, which now involves over
650 half- day small group sessions per year. He has conducted communication
skills teaching seminars throughout the UK, Europe and North America. In 2005,
he founded the UK Council for Communication Skills Teaching in Undergraduate
Medical Education for all 33 UK medical schools and served as chair until 2012.
From 2008 to 2013 he was chair of the teaching committee of the European
Association for Communication in Healthcare and is currently President- elect
Communication Studies at the School of Clinical Medicine, University of Cambridge,
and a retired general practitioner. He has been actively involved in teaching communication skills since 1988 and in 1993 he undertook a sabbatical with Professor
Suzanne Kurtz, teaching and researching communication skills at the Faculty of
Medicine, University of Calgary. In 1999, he became Director of Communication
Studies for the undergraduate curriculum in Cambridge, which now involves over
650 half- day small group sessions per year. He has conducted communication
skills teaching seminars throughout the UK, Europe and North America. In 2005,
he founded the UK Council for Communication Skills Teaching in Undergraduate
Medical Education for all 33 UK medical schools and served as chair until 2012.
From 2008 to 2013 he was chair of the teaching committee of the European
Association for Communication in Healthcare and is currently President- elect
Ratings & Reviews
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Displaying 1 - 5 of 5 reviews
December 7, 2016
The consultation advice is gold. This book has undoubtedly made me a more efficient doctor.
The problem is, the text is dry and dull. You have to wade through so much theory to get to the bits that will improve you as a consulter!
I understand the agenda to promote consultation skills as an evidence-based science; however, the average doctor reading this book just wants to know the useful bits! It's too inaccessible.
A shortened version that cuts out all the evidence and studies would cater better to the target audience, I feel.
I owe this book a debt as it has helped me very much throughout my GP training. I was surprised by the positive results yielded from putting the skills taught into practice.
The problem is, the text is dry and dull. You have to wade through so much theory to get to the bits that will improve you as a consulter!
I understand the agenda to promote consultation skills as an evidence-based science; however, the average doctor reading this book just wants to know the useful bits! It's too inaccessible.
A shortened version that cuts out all the evidence and studies would cater better to the target audience, I feel.
I owe this book a debt as it has helped me very much throughout my GP training. I was surprised by the positive results yielded from putting the skills taught into practice.
September 2, 2015
It's too wordy, but I'll be reading it over the next four semesters!!! :)
January 5, 2021
Very good guidance on different types of consultations: usual, bad news, psych etc.
July 9, 2017
Dit boek wordt blijkbaar gebruikt op een aantal geneeskundeopleidingen, dus in het kader van 'als arts ben je nooit uitgeleerd' kocht ik het voor n prikkie op de vrijmarkt en besloot er een zondagmiddag aan te wijden. Wat een teleurstelling zeg. Ik was vooral geinteresseerd omdat het de evidence ook zou meenemen. Dat doet het inderdaad, maar op een weinig kritische en beschouwende wijze - het is gewoon telkens een opsomming van een lading studies als onderbouwing voor een punt dat ze in het betreffende hoofdstuk proberen te maken. Dat is niet erg wetenschappelijk.
Daarnaast is het boek een grote litanie op alles wat er moet gebeuren en veel schema's, maar toch weinig praktische handvatten. Verder mis je veel voorkomende scenarios en vaardigheden die je nodig hebt (breedsprakige mensen? Hoe om te gaan met irritatie omdat je iemand n uur moest laten wachten). Ik zou het toch niet aanraden als handboek voor de beginnende student. Je kan er net niks mee. De diepgang ontbreekt maar praktisch is het ook niet.
En dan de grootste ergernis: er zijn weinig pogingen gedaan om het te vertalen naar de Nederlandse praktijk. Osteoarthritis noemen wij artrose (dus de kans op verwarring met reumatoide artritis is minder groot). 'Tell me more about...' is in het Nederlands geen gebruikelijke wijze om mensen aan te sporen om meer te vertellen. Sowieso zullen patienten niet zo gauw hun zielenroerselen op tafel gooien, dus de gegeven voorbeelden zijn weinig realistisch. Daarnaast is de vertaling op sommige punten echt dramatisch slecht.
Gelukkig hdb ik er maar 50 cent voor betaald.
Daarnaast is het boek een grote litanie op alles wat er moet gebeuren en veel schema's, maar toch weinig praktische handvatten. Verder mis je veel voorkomende scenarios en vaardigheden die je nodig hebt (breedsprakige mensen? Hoe om te gaan met irritatie omdat je iemand n uur moest laten wachten). Ik zou het toch niet aanraden als handboek voor de beginnende student. Je kan er net niks mee. De diepgang ontbreekt maar praktisch is het ook niet.
En dan de grootste ergernis: er zijn weinig pogingen gedaan om het te vertalen naar de Nederlandse praktijk. Osteoarthritis noemen wij artrose (dus de kans op verwarring met reumatoide artritis is minder groot). 'Tell me more about...' is in het Nederlands geen gebruikelijke wijze om mensen aan te sporen om meer te vertellen. Sowieso zullen patienten niet zo gauw hun zielenroerselen op tafel gooien, dus de gegeven voorbeelden zijn weinig realistisch. Daarnaast is de vertaling op sommige punten echt dramatisch slecht.
Gelukkig hdb ik er maar 50 cent voor betaald.
December 14, 2015
Had to read for a course. Very good to flip through and find the sources you need or to double check if you've done something wrong or right (or at least supported by literature). But going through the book and trying to keep everything in mind as you go through your interview is probably not recommended because it's just too much to keep in your head at any one time.
Displaying 1 - 5 of 5 reviews