Goodreads helps you keep track of books you want to read.
Start by marking “You Can't Win a Fight with Your Client: 49 Other Rules for Providing Great Service” as Want to Read:
You Can't Win a Fight with Your Client: 49 Other Rules for Providing Great Service
In this follow-up to You Can't Win a Fight with Your Boss, Tom Markert returns to provide clever, timeless advice on how to offer exceptional service. The most important rule? You can't win a fight with your client!As American companies large and small have shifted their focus from manufacturing to providing services, keeping clients satisfied has become critical to the su ...more
Hardcover, 128 pages
Published August 14th 2007 by HarperBusiness
To see what your friends thought of this book, please sign up.