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You Can't Win a Fight with Your Client: 49 Other Rules for Providing Great Service
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You Can't Win a Fight with Your Client: 49 Other Rules for Providing Great Service

3.43  ·  Rating details ·  30 Ratings  ·  1 Review
In this follow-up to You Can't Win a Fight with Your Boss, Tom Markert returns to provide clever, timeless advice on how to offer exceptional service. The most important rule? You can't win a fight with your client!

As American companies large and small have shifted their focus from manufacturing to providing services, keeping clients satisfied has become critical to the su
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Hardcover, 128 pages
Published August 14th 2007 by HarperBusiness
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Erin
Jan 19, 2010 rated it liked it
Shelves: read-in-2010
Good refresher on the finer points of great client service. Quick, easy read.
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