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Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients
Susan Keane Baker - an expert in the field of physician practice management and patient satisfaction - describes how to develop the qualities of understanding, empathy, and compassion that help to meet and exceed patient expectations. Managing Patient Expectations is filled with realistic and cost-effective strategies for maintaining patient satisfaction, creating loyalty, ...more
Hardcover, 304 pages
Published August 21st 1998 by Jossey-Bass
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