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NLP at Work: The Essence of Excellence

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This major new edition of Sue Knight's bestselling book NLP at Work has been extensively revised and updated, with an emphasis on the heart of NLP - becoming a model of excellence.

In addition to a new slant to every chapter, there are three new chapters on the key things that make the biggest difference for the greatest results:
Humour: enabling you to stand back and see things from a different perspective
Clean questions: minimising yourself to find out the essence of the other person
Time: understanding how what you get in life is influenced by your relationship to time past, present and future

NLP at Work has sold over 100,000 copies and is one of the most popular books ever published on the practical skills of NLP and how it can be applied in business. It transformed NLP from a peripheral art into an accessible, practical concept with relevant applications in the areas of influence, communication, negotiation, teamwork and coaching. Clear, readable and jargon free, this book will help you get to the essence of what makes you and your business excellent and unique.

392 pages, Paperback

First published April 27, 1995

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Sue Knight

22 books5 followers

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5 stars
117 (26%)
4 stars
146 (32%)
3 stars
122 (27%)
2 stars
40 (9%)
1 star
19 (4%)
Displaying 1 - 30 of 30 reviews
Profile Image for Loy Machedo.
233 reviews192 followers
January 19, 2012
After having studied NLP for quite some time, including going through hands-on training programs under two very unique & different NLP Training Master Practitioners, I guess I can contribute a few thoughts about this book.

The 3 bits I loved:
- Very simple, easy to understand and put across in laymans terms
- Lots of examples, anecdotes, references and assignments given after every chapter
- Extremely detailed with nothing left to vagueness or skipped out

The 3 bits I didnt like:
- This is not a book for seasoned veterans or high-level NLP Practitioners
- At times it is too wordy, too elaborate and too vague
- At times you go through a whole chapter of 5 pages only to realize nothing specific or solid was present.

3 Points overall:
- If you are looking to step into the NLP world, this is definitely a book I would recommend.
- The design of the book encourages you to make notes, underline key points and is easy on the eyes
- With the easy language, lucid style of writing and fluid thoughts – the content can relate to just about any person of any age.

- 6 out of 10 if you already know what NLP is all about.
- 9 out of 10 if you do not know what NLP is about
Profile Image for Moffat Machingura.
Author 4 books17 followers
April 5, 2013
This is the book that introduced me to Neuro-Linguistic Programing.(And made me study for a psychology degree six (6) years late)!

Sue Knight has the skill to simplify all the NLP aspects including modelling, maintaining rapport and perception. she uses practical examples, of which she generously dares to be among the examples, illustrating how she has applied NLP at work and in her marriage relationship and achieved logically incredible results.

To be honest, i love NLP at Work. It is a must read, and the book cuts across professions - a housewife/husband, a company CEO, an lower hierarchy employee - it does not matter, i know you will find it relavant.
Profile Image for Rosa Ramôa.
1,570 reviews65 followers
May 15, 2015
"Faça o que você sempre fez e você terá sempre o mesmo resultado".
(Sue Knight)
Profile Image for David Ferrers.
Author 9 books20 followers
June 20, 2014
Sue Knight is an exceptional teacher and inspiration for those of us in the NLP community. The latest edition of NLP at Work is a great improvement on the previous edition I owned. Many of the lessons have been made clearer and easier to implement. This edition shows that she continues to learn and to practice what she teaches. A great place to learn about NLP and to practice what you have learned.
Profile Image for Anda T..
92 reviews92 followers
March 24, 2011
great examples, great stories, great info.
Profile Image for Robyn.
1 review1 follower
May 17, 2012
Am busy reading at the moment. Excellent book about Neuro Linguistic Programming, the way we think, how to communicate in every way possible. Excellence of the individual. Well worth reading.
Profile Image for Caroline Magill.
15 reviews1 follower
August 28, 2013
Great reference book for anyone interested in the subject. Easy to dip into.
Profile Image for Chris Weatherburn.
Author 1 book1 follower
January 16, 2021
Quite liked this book, for me it was mainly revision about Neurolinguistic Programming.

If you think in first person you may appear self-centred, second person too accommodating, third person at times too cold.

The best quote from this is: Behind every behaviour is a positive intention toward you.
39 reviews3 followers
April 30, 2021
If you only read one book about NLP..make this it.

As a NLP Trainer this is my go to bible for NLP and for application in a workplace.

Easy to follow, beautifully written, full of practical application
11 reviews1 follower
August 12, 2020
Read a summary (getabstract) of the book, will source the book prior to another rating
684 reviews26 followers
August 20, 2013
The book I read to research this post was NLP At Work by Sue Knight which is an excellent book which I bought from a local secondhand bookstore. This book is very much a hands on guide to making the most of NLP or neuro linguistic programming with a slant towards towards using it in connection with work. NLP is based on the principle that if you take someone who is skilled at something and study how they do it in every detail you can become just as good at it. An example is someone was always good at getting out of bed early in the morning. When they studied him he described how he loved cycling and swimming and thought about participating in these until he couldn't bear to stop in bed. Apparently he participated in these sports every day. This book does give you a lot of tools to help you in business & an example is everyone has a dominant sense which in most people is sight. You can work out what someones dominant sense is by what language they use ie if they say I see a lot then it's sight. If they say I hear what you are saying then it's sound. If they say that doesn't feel right then it's touch. It all depends on the type of language they use and it's only the predominant language as they may drift off into using phrases that don't fit in with that a little bit. If you know what there dominant sense is that is important if for example you are trying to sell them something as you can make rapport with them be using similiar language. Another interesting business tool is some people particularly if you are trying to sell them something like to see the general picture or how something fits into the general scheme of things. Other people like to look at the little details and get confused if you try to show them the general picture.
Profile Image for Sunny.
733 reviews36 followers
August 12, 2014
I thought this was good example of the power of words on us PHYSICALLY is impressive and have yet to read it to anyone without a massive smile at the end (and a mouth full of saliva)


The book covers topics such as our thinking patterns, our filters we put on the world (the colour of the lenses we view the world with), asking precise questions, the use of metaphors, our mental programming, writing your own life scripts, creating a vision, developing trust, using mental “anchors” and lots of other interesting things.

Recommended as a good intro on NLP
Profile Image for Tony Creech.
112 reviews4 followers
September 8, 2020
like most "NLP books"- this is really just general self-help under the NLP title with some connections. NLP is a specific attempt at techniques of language modeling that grew to mean "self-help" in general to people pushing it because some modes of it work - while the science and such behind aren't there. The best stuff of NLP is the places it touches techniques like anchoring that come from real science (not NLP) that are now mainstays of NLP. her book as some good models in it to try out and references some books are that good - which is why this is not a 1-star.
Profile Image for Peter Peerdeman.
61 reviews5 followers
May 30, 2019
Sue's book on NLP is extensive, covers all the basics of NLP and then some. I've attended one of her courses and read this book before attending the second course. I'm really glad I got to practice and learn NLP. The book is filled with examples and stories that help elaborate the theory. It is not light reading, especially because of the excercises that are added to each of the chapters. A definite recommendation for anyone looking to identify and change their own and others limiting beliefs!
Profile Image for Federico.
61 reviews1 follower
October 6, 2012
Good book. It explains Neuro-Linguistic Programming in a practical way (with exercises and examples), giving advices that can be used in the business and in the daily life. I widely used this book for my dissertation and I just loved it! Suggested to whom is not a psychologist and wants to know more about NLP.
Profile Image for Erica.
63 reviews
November 15, 2013
Good book; all about how you can limit yourself by your own self-sabotaging by not believing in yourself. It's like Tiger Woods-he's still a great golfer, but once he lost his family and his camouflaged image, he also lost his mojo. "The Little Engine That Could" was right-if you think you can, then you really can.
This entire review has been hidden because of spoilers.
Profile Image for Brigitte.
137 reviews5 followers
May 2, 2019
This is practical and there are some insights into how to work with others and there are things that you can work on. It's a bit difficult as a read on the commute as you can't actually sit and practice most of it. I've gained some insights but I don't think that I really absorbed much. Interesting read and I'll be looking more into NLP.
Profile Image for Alison.
3 reviews6 followers
November 8, 2013
Great all-round NLP manual- been a fantastic resource as a first-time student of the subject. Although a weighty manual it is easy to read through and chapters are self- contained, so great to dip in and out or as a whole read-through
Profile Image for Syed Kamyaby.
Author 29 books3 followers
February 11, 2016
I am very fan of Sue Knight because she has presented the basic NLP information in a very unique and easy way. Then applied it to business and job. Great work. I highly recommend every professional to read this book.
Profile Image for Mary Beth Kennedy.
10 reviews3 followers
July 22, 2008
Reading bits of this here and there, it's a lot of info, but for anyone getting into NLP, i'd recommend.
Profile Image for Gerard Chiva.
64 reviews8 followers
March 17, 2013
Good in order to get introduced to NLP. Lots of interesting advice for coaches.
2 reviews
January 23, 2020
Recommended for people starting out in NLP.
This is a practical book, the techniques of which I have integrated into my people management and coaching at work.
Displaying 1 - 30 of 30 reviews

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