Microsoft Dynamics CRM 2011 New Features

by Jim Wang, Darren Liu, Darren Liu

Get up-to-speed with the new features of Microsoft Dynamics CRM 2011 with this Dynamics CRM book and eBook In Detail Microsoft Dynamics CRM 2011 offers exciting new features that enable you to build and maintain a robust customer relationship management system in your organisation. This book is your one stop resource to get to grips with all the new features of Dynamics CRM 2011. To make learning fun and engaging, we will build an Airline Compensation Management (ACM) system using Dynamics CRM 2011. The book starts by setting up the development environment for Microsoft Dynamics CRM 2011. We will then build a structural architecture for the ACM system and configure it in Dynamics CRM 2011. While doing this, we will learn about the new customization features offered by Dynamics CRM 2011. We will then move on to Data Importing and will cover the Import Data Wizard tool, as well as the Import file/data web service which provides additional capabilities that are not available in the Import Data Wizard. We will use client-side programming to perform data validation, automation, and process enhancement and learn powerful event driven server-side programming Plug-Ins and Processes (Formerly Workflows). The book then steers you towards SharePoint integration, Charts and Dashboards, Customizing the Ribbon and Sitemap, and extending Dynamics CRM 2011 in the cloud. Finally we will package the ACM solution and learn how to deploy it. What you will learn from this book Approach This book is packed with practical steps and screenshots to make learning fun and addictive. You will learn to build a complete Airline Compensation Management system using Dynamics CRM 2011. Who this book is written for If you want a focused book that gets you up-to-speed with the new features of Microsft Dynamics CRM 2011 then this is the perfect book for you.

288 pages, Paperback

First published November 3, 2011

Reviews

[Mark Polino · Rating 4 out of 5]

I'm a casual CRM user and Packt Publishing provided me with review copy of Microsoft Dynamics CRM 2011 New Features to review it from a different perspective. The book demonstrates new features of CRM 2011 using a consistent scenario to show what's new. My experience is that some folks will really get this and be able to apply it to their company and others will have trouble. The scenario does provide a good way to demonstrate new features. The coverage of new features seemed more suited to someone implementing or upgrading CRM 2011 rather than to the average user.