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The Welcomer Edge: Unlocking the Secrets to Repeat Business
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The Welcomer Edge: Unlocking the Secrets to Repeat Business

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4.30  ·  Rating details ·  10 ratings  ·  3 reviews
The Welcomer Edge is a business book that unlocks the secrets to repeat sales. Its principles are appropriate for all sales and service environments. It’s about four distinct categories of service professionals -- the people that will make any customer service function or department a success. The author provides real life examples and anecdotes to help transform this conc ...more
Paperback, 248 pages
Published March 1st 2012 by Vantage Point (first published February 1st 2012)
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4.30  · 
Rating details
 ·  10 ratings  ·  3 reviews


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Julie
Jan 19, 2018 rated it it was amazing
Shelves: non-fiction
Full disclosure, my father-in-law wrote this book! But I swear I constantly refer to customer service agents as one of the 4 categories enumerated in the book, it really makes you think about your personal interactions.
Roger Haskins
Jun 15, 2012 rated it did not like it
I was pretty disappointing in the book based on the referrals I had received for it. The book doesn't break any new ground, but renames an extrovert a "welcomer" and leaves little hope for everyone else to succeed in customer service.
I found the research lacking, seemingly based solely on anecdotal notes from previous shopping trips to local stores. There was no evidence that the author considered the business rules in play. A standardized training to create a consistent consumer experience acro
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Cameron Dansie
May 24, 2012 rated it it was amazing
Shelves: business
Perfect customer service book. Must read for employees and owners alike.
Adam
rated it it was amazing
Jun 08, 2012
Dawn
rated it it was amazing
Jun 06, 2014
Alicia
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Sep 22, 2015
Bibliomotion
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Jun 26, 2012
Lawrence Elton
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Sep 05, 2015
Rusty Campbell
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Jun 10, 2012
John
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Nov 21, 2014
Richard Shapiro
Dec 01, 2011 added it  ·  (Review from the author)
Nathan
marked it as to-read
Oct 05, 2017
Richard Shapiro
Mar 31, 2016 added it  ·  (Review from the author)  ·  review of another edition
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