Business Intelligence Competency Centers: A Team Approach to Maximizing Competitive Advantage

by Gloria J. Miller

Transform data into action for competitive advantage

"The knowledge assets of an organization are becoming increasingly important for competitive advantage, and therefore, the way in which knowledge is created, renewed, and communicated is critical. This book provides practical insights into how this may be achieved through the establishment of a Business Intelligence Competency Centre and is a valuable read for 'information professionals.'"
--Bill Sturman, Information Architecture Project Manager The Open University, United Kingdom

"BI is more than technology and projects. BI must live in the organization--as a BICC. This book helps to make BI tangible and understandable, bringing it to life."
--Miriam Eisenmann, Project Manager (PMP) CSC Ploenzke AG, Germany

"This book is a must-read for planning and implementing your BICC. It is a pragmatic guide that addresses a lot, if not all, of the questions you'll be asking yourself. Don't miss out on getting a head start from the people who thought this through from start to finish . . . Pray your competitors don't get hold of this book!"
--Claudia Imhoff, President Intelligent Solutions, Inc., USA

"Creating a BICC forces the organization to focus on the importance of centralizing the gathering, interpreting, and analyzing of information to create business insight."
--Anne Ulyate, Group Manager Business Intelligence Mutual & Federal, South Africa

"BI is a highly visible element in the 'business value' trend for IT investments. Initiatives, such as competency centers, should empower user organizations to drive even more value out of their BI investments."
--Marianne Kolding, Director, European ServicesIDC, United Kingdom

Genres: Business

224 pages, Hardcover

First published May 1, 2006

About the author

Gloria J. Miller is the founder of and Managing Consultant at Maxmetrics. She provides consulting for managing complex projects and realizing organizational change. Prior to founding Maxmetrics, Gloria held senior management, leadership, and consulting positions for SAS Institute, Oracle, CDSI, Ultra Tech, and MCI Telecommunications.

With more than 20 years’ experience, Gloria has provided consulting to Fortune 500 and government organizations and spoken in more than 26 countries on various IT topics. She has authored methodologies and books in the area of implementing and delivering software engagements and modernizing organizations to use information more effectively.

Gloria has a master’s degree in business administration and undergraduate degrees in computer science and electronic technology. She is a Certified ScrumMaster (CSM), a PMI-Agile Certified Practitioner (PMI-ACP®), and a Project Management Professional (PMP®).