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Dealing With Difficult People
Packed with essential tips for today's competitive business world, these low-priced paperbacks are ideal for anyone interested in improving their business skills. Perfect for the briefcase or portfolio, these four new guides in the Essential Managers series are ideal for experienced or novice managers in companies both large and small. Having sold more than 2 million copie ...more
Published April 25th 2002 by Dorling Kindersley
(first published March 20th 2002)
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Jun 05, 2012 Lena Tumasyan rated it really liked it
Recommends it for: bosses, managers, corportate folks, business owners, leaders, etc
A friend of mine recommended this book to me. It's fairly short. And it's written from the point of view from Manager to worker, however I found it pretty useful for everyday life situations. It's definitely more focused on work environments, settings goals and reasonable expectations, conducting fair meetings and exchange of ideas. However, their body cues section was pretty useful no matter what you do or how old you are.
I definitely recommend it for bosses, managers, and corporate types. For ...more