Communicate with Confidence, Revised and Expanded Edition: How to Say it Right the First Time and Every Time

by Dianna Booher

The classic business communication guide--updated for smart phones, social media, and other digital platforms

Communicate clearly, tactfully, and confidently in any situation, including: Being persuasiveRunning productive meetingsAsking the right questionsCoachingNegotiating Resolving conflictsResponding to insultsOffering praiseDelegating responsibilitiesCrossing cultural dividesNetworking at events

""Communicate with Confidence!" is . . . the clearest, most comprehensive, and most credible guide to persuasive and authentic communication available today. Dianna Booher is the master of her message and her medium. . . . After you've read it once, I'm confident you'll be consulting it frequently. Do not hesitate. Read it today, and put it to use immediately."
--Jim Kouzes, coauthor of "The Leadership Challenge" and "Credibility," and The Dean's Executive Fellow of Leadership, Leavey School of Business, Santa Clara University

""Communicate with Confidence!" is the best communication book I have seen."
--Ken Blanchard, coauthor of "The One Minute Manager"(R) and "Full Steam Ahead!"

"Fully 85 percent of your success in life is contained in your ability to communicate effectively with other people. "Communicate with Confidence!" is full of proven, practical ways to get your point across quickly and stand out in every conversation. This book should be read and re-read over and over again!"
--Brian Tracy, bestselling author of "How the Best Leaders Lead," "Goals!," and "Eat That Frog"

"Dianna Booher produced a tremendous resource with the first edition of this book--but I'm confident this new version will be a classic. Well-organized, practical, comprehensive advice."
--Harvey Mackay, author of the #1 "New York Times" bestseller "Swim with the Sharks without Being Eaten Alive"

Genres: Communication, Self Help, Psychology, Business, Leadership, Nonfiction, Relationships

496 pages, Paperback

First published July 1, 1994

About the author

Dianna Booher, MA, CSP, CPAE, is CEO of Booher Research Institute, Inc., a communication consulting and coaching firm.. She works with organizations to help them communicate clearly and with individuals to increase their influence through a strong personal presence--and sometimes with a published book!

She's the author of 49 books (translated into 62 foreign-language editions) and has published with Simon & Schuster/Pocket Books, Warner, Penguin Random House, McGraw-Hill, and Berrett-Koehler. Her latest books include:

-Faster, Fewer, Better Emails: Manager the Volume, Reduce the Stress, Love the Results

- Communicate Like a Leader: Connect Strategically to Coach, Inspire, and Get Things Done

- What More Can I Say?: Why Communication Fails and What to Do About It

- Creating Personal Presence:
Look, Talk, Think, and Act Like a Leader

- Communicate with Confidence:
How to Say it Right the First Time and Every Time
(Revised and Expanded Edition 2011)

- The Voice of Authority:
10 Communication Strategies Every Leader Needs to Know

- Booher’s Rules of Business Grammar:
101 Fast and Easy Ways to Correct the Most Common Errors

- Speak with Confidence:
Powerful Presentations That Inform, Inspire, and Persuade

- E-Writing: 21st-Century Tools for Effective Communication

- From Contact to Contract:
496 Proven Sales Tips to Generate More Leads, Close More Deals, Exceed Your Goals, and Make More Money

- Your Signature Work:
Creating Excellence and Influencing Others at Work

Dianna has been interviewed by Good Morning America, USA Today, Forbes, The Wall Street Journal, FOX, CNN, CNBC, National Public Radio, Dr. Laura Radio Show, Washington Post, New York Newsday, Bloomberg, Boardroom Reports, Investor’s Business Daily, Industry Week, Success, and Entrepreneur, among other national radio, TV, and newspapers.

Her work has also won its share of recognition. Several titles have been major book club selections, and others have won national industry awards:
-American Library Association: Best Young -Adult Non-Fiction of the Year
-Executive Soundview Summaries: Best --Business Book of the Decade
--Axiom Award Silver Medal (2018)
--Richtopia's Top 200 Most Influential Authors in the World (2017, 2018)
-New York Film Festival—Cindy Award (nominee) (Corporate Training Division)
-Newbridge Executive Book Club—Main Selection
-Macmillan Executive Book Club Selection
-Fortune Book Club Selection
-Writers Digest Book Club Selection
-Business Week Book Club
-Book-of-the-Month Club (alternate selection)
-Money Book Club

Reviews

[Stephanie · Rating 3 out of 5]

This book is definitely more of a reference guide than one to read from front to back. (I read it front-to-back anyway to get the tips swirling in my head and learn roughly where everything is located on a deeper level than just the index could provide.) Some of the tips were cliché, but others I did find helpful. Rather than vastly changing my life, I think this will be a pretty good resource to have in my office if I can't think my way out of a communication conundrum.

[Ramona · Rating 1 out of 5]

I may not know how to communicate well, but I do know all the cliche tips in this book. Not worthwhile.

[Leah Blue de Souza · Rating 5 out of 5]

In my line of work, I see a lot of books on communication. This is THE ONLY one I recommend.

[Ohud Basuraih · Rating 4 out of 5]

This book should be taught in schools!! If you want to read this book, prepare your notebook ’cause there are so much information

[W. Whalin · Rating 5 out of 5]

The introduction to this must-have book has a title which speaks volumes: "Communication is a Life-or-Death Matter." It's true because at the end of the day good communication is everything. Dianna Booher provides invaluable information in COMMUNICATE WITH CONFIDENCE! HOW TO SAY IT RIGHT THE FIRST TIME AND EVERY TIME.

Do you need hard evidence of the benefit of communication? "In 2012, Watson Wyatt Worldwide, a global management consulting firm, released a comprehensive study (covering 328 organizations representing five million employees) that reported that companies with effective communicators had 47 percent higher total returns to shareholders over the prior five years than the firms considered to have the least effective communicators." (p xiv)

Whether you use a particular chapter such as "Saying No and Giving Others Bad news without Damaging the Relationship" or read this book cover to cover. You will profit from the wealth of teaching.

At 475 pages, you may wonder if the information in COMMUNICATE WITH CONFIDENCE! is overwhelming. It is not. Booher has organized the entire book into 1254 tips. You can read this book in short bursts to improve your communication skills in different areas. For example, in the chapter, Winning People over to Your Way of Thinking: Being Persuasive, "Tip 376. Repeat, Repeat, Repeat. If nothing else works, try the broken-record technique. If you state your message often enough in a variety of ways, eventually somebody will listen. If you hear something often enough, it becomes part of the atmosphere, like humidity. Repetition forms the core of advertising." (Page 134)

Communication affects every area of our life. As Booher says, "Failure to communicate is the frustration of modern management, the dating scene, and the family dinner table. Over time, all human relationships depend on the sum total of good interactions, stacked end to end. Personally or professionally, communications becomes a life-or-death issue." (p xvii)

I'm enthused about this book because at the heart of every valued relationship is good communication. As you become a better communicator, many areas of life will thrive. I highly recommend you get this book and use it to become a better communicator.

[Kimhu · Rating 4 out of 5]

Good book

[Mikhael De vera · Rating 5 out of 5]

Definitely a bible for all kinds of verbal communication. There are guides per situation. Highly recommended, because of it's attention to detail and situational outlining.