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The Customer Signs Your Paycheck
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The Customer Signs Your Paycheck

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Positive Service Gets Positive Results-- Every Time!

Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today's hyperdigital world, where a single customer venting his or her dissatisfaction on a blog or social network can amass an army of anti-you activists--and send your business spiraling.

The Customer Signs Your
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ebook, 240 pages
Published August 28th 2009 by McGraw-Hill Education (first published August 17th 2009)
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