Emotional Labor and Crisis Response: Working on the Razor's Edge

by Sharon H. Mastracci, Mary E. Guy, Meredith A. Newman

The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges.

192 pages, Hardcover

First published August 15, 2011