Fundamentals of Organizational Communication: Knowledge, Sensitivity, Skills, Values

by Pamela S. Shockley-Zalabak

Fundamentals of Organizational Communication, Fourth Edition, presents the concepts of organizational communication within a unique competency-based approach that incorporates personal knowledge, interpersonal sensitivity, communication skills, and ethical values. The text presents comprehensive coverage of major issues in organizational communication, such as organizational conflict, leadership, and ethical behavior. New to this edition: Expanded coverage of careers and organizational forms in the 21st century helps students prepare for their futures. Chapter 7, "Organizational Conflict, " includes new sections on sexual harassment, discrimination, and ethical abuses to address important workplace issues. Ten new cases and a new essay on the feminist perspective in organizational communication provide immediate applications of key concepts in the text.

Genres: Textbooks

519 pages, Hardcover

First published January 1, 1988

Reviews

[T.j.]

Dry as hell. Some good stuff, but overall a lot of useless bloviating. Could have been about half as long.

[Sandy Welch]

This textbook was used in an Organizational Communication class. At first, I found it very difficult to read and understand. It did get better and I learned much more than I expected.

[Hewa]

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[Samantha Morris]

This book is fine for an intro class but doesn't make sense in a graduate program.

[Martha]

It was required reading for class. Nothing special about it.