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UP! Your Service Great Ideas: Tools, Tips and Proven Techniques to Lift Your Service Higher
Tools, tips, and proven techniques to lift your service higher. Lift your service UP! Increase service value! Add more to your customers and your bottom line. (Chapter 2 unlocks the value.) Explore spectacular service! Discover what’s beyond the extra mile. (Chapter 4 reveals the secrets.) Build your service culture! Attract great customers—and staff. (Study Chapter 6 to keep them.) Solve the crossword puzzles! Find loyalty, passion, and profits. (Every chapter has the clues. Chapter 9 has all the answers.)
262 pages, Paperback
First published May 14, 2005
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Displaying 1 - 2 of 2 reviews
September 17, 2013
UP YOUR SERVICE! Super book on insights, tactical strategies on lifting customer service to a higher level. Ron shares stories that have effected him, as well as stories that he has picked up in his travels throughout the world. This author brought to the table ideas that can be used internally as well as externally. This book WILL raise your eyebrows, will raise new thoughts but most of all will allow you to grow your customer service up, up and away.
April 14, 2011
I read the first two books really quickly. This third one to be honest was not really what expected. At the beginning it was ok, even if some of the examples reported were already used in the previous books. The last pages are more Human Resources oriented and they were not what I was looking for.
Displaying 1 - 2 of 2 reviews