This is a hands-on guide to understanding and applying the 10 skills of emotionally intelligent leadership. The book is written in clear, understandable language and the workings of emotionally intelligent leadership are demonstrated by numerous workplace examples. A 50 question self-assessment that can also be used as a 360 degree assessment allows the reader to evalute his or her own level of emotionally intelligent leadership. 11 action techniques are taught that can be applied to develop these key leadership skills.
This is a useful self-help book for busy managers. It is broken up into small chapters that can easily be consumed before falling off to sleep, or while commuting. Then you can resolve to practice each skill/ model each behaviour for a week or a day or a month, and see how you go. The 360-degree review/ self-assessment questionaire was right on the button for me, accurately identifying my strengths and weaknesses in terms of emotional intellligence.