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Bank 2.0: How Customer Behaviour And Technology Will Change The Future of Financial Services
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Bank 2.0: How Customer Behaviour And Technology Will Change The Future of Financial Services

3.62  ·  Rating details ·  142 Ratings  ·  11 Reviews
The financial crisis is just beginning for retail institutions. Ninety to ninety-five per cent of bank transactions are executed electronically today. The Internet, ATMs, call centres and smartphones have become mainstream for customers. But banks still classify these as ‘alternative channels’ and maintain an organisation structure where Branch dominates thinking. Continue ...more
ebook, 360 pages
Published April 15th 2010 by Marshall Cavendish Business
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Sarah Rhea Werner
Had to read this one for work. Not too enthused.
Adam Braus
Bank 2.0 was written extremely recently (it references 2010), but it still seems hopelessly backwards and out of date. This is the case merely because the industry of banking innovates slowly and carefully. Therefore when Amazon has been making a killing selling everything online for a decade, banks are nubes in making their offers over the internet. Whether this is because of heavy regulation or just simple culture, who knows.

The book is a quick read and gives you an insight into the strange w
Lea Bech-Sjøthun
Oct 03, 2012 rated it it was amazing  ·  review of another edition
Shelves: non-fiction
Ready for Bank 3.0 :-)
Ben Love
Dec 29, 2012 rated it it was amazing  ·  review of another edition
This book was a tremendous help to me in building my understanding of the challenges banks and financial institutions face in the years ahead. There was one side benefit of reading this book which I believe to be unintended and that is in its usefulness in painting a picture of how banks work today too.
So why don’t I recommend this book to everyone? This book is a snapshot in time and that time isn’t now, it was two years ago. More a dig at book publishers: is there a way to publish a book regul
May 15, 2011 rated it liked it  ·  review of another edition
Shelves: business, nonfiction
Banking 2.0 was a good read particularly for anyone new to the industry. The author did a nice job of summarizing the history and growth in each of the concepts he discussed. However, I was a bit turned off by the arrogance in the tone of the book. Clearly if you did not approach growth in the banking industry from his perspective you were not as smart as he thought himself to be. The concepts he identified were not new, however, as always there are many great ideas --- its the ability to execut ...more
Interesting read. I work in the industry but not at an actual financial institution so much of this was a little too inside baseball. However, the key points and insights were intriguing. Also, even though the book is from 2010, I found a few things already a little outdated (particularly around mobile technology) but largely much of the content is still very, very relevant.
Apr 26, 2011 rated it liked it  ·  review of another edition
Pretty basic read about the technologies, channels, and applications in banking. There are some interesting considerations highlighted such as how to adapt your practices to make it simple for your customers. Good read if you are looking for a primer on these areas.
Delhi Irc
Location: GG7 IRC
Accession No: DL027093
Oct 20, 2010 rated it it was ok  ·  review of another edition
Recommended if you're in banking and need a crash course in the possibilities of new technology.
Mike Steinharter
nice job, quite readable and some stories worth using. Some material is same old, same old, but much of it is freshly done.
Jul 12, 2013 rated it liked it  ·  review of another edition
Nicely written with interesting insights. Liked industry examples. My focus was on channels. Plans to read Bank 3.0.
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