Managing Intercultural Conflict Effectively

Communicating Effectively in Multicultural Contexts #5

by Stella Ting-Toomey, John G. Oetzel

In this volume, Ting-Toomey and Oetzel accomplish two to explain the culture-based situational conflict model, including the relationship among conflict, ethnicity, and culture; and, second, integrate theory and practice in the discussion of interpersonal conflict in culture, ethnic, and gender contexts. While the book is theoretically directed, it is also a down-to-earth practical book that contains ample examples, conflict dialogues, and critical incidents. Managing Intercultural Conflict Effectively helps to illustrate the complexity of intercultural conflict interactions and readers will gain a broad yet integrative perspective in assessing intercultural conflict situations. The book is a multidisciplinary text that draws from the research work of a variety of disciplines such as cross-cultural psychology, social psychology, sociology, marital and family studies, international management, and communication. 

248 pages, Paperback

First published July 1, 2001

Reviews

[K Tan]

Good book covering lots of grounds and rather thorough.