The Well-Managed Healthcare Organization

by Kenneth R. White, John R. Griffith

The Well-Managed Healthcare Organization continues its position as the most comprehensive resource on healthcare management. This edition draws on the experiences of high-performing and Malcolm Baldrige Award-winning organizations. It describes the key drivers of
A culture of empowerment and responsive leadership that promotes teamwork among physicians, nurses, and other staff
A system for continuous improvement that emphasizes process analysis, negotiated goal setting, measurement, benchmarking, and rewards This edition also A new chapter on building a culture of shared values, empowerment, communication, and service excellence
A new chapter on the organizational infrastructure that sustains continuous improvement
Strategies for building clinical processes that delight not only physicians and nurses with effective protocols but also patients with responsive, individualized care
Best practices for various operational functions, including comprehensive performance measure and organizational models
Strategies for retaining and increasing the contribution of clinical and administrative staff
Reader-friendly aids, such as on-the-page definitions of terminology, synopses of chapter contents, and questions for reflection or discussion The first edition of The Well-Managed Healthcare Organization won the American College of Healthcare Executive's James A. Hamilton Book of the Year Award.

Genres: Health Care, Nonfiction

554 pages, Hardcover

First published July 1, 2010

Reviews

[Peter J.]

Read the 8th edition. Well done, but too heavy on utopian servant leadership/transformative leader nonsense. While real leaders have to wear that hat sometimes, they also have to be able to put the others on as well. In the words of Machiavelli, a Prince must be both the lion and the fox.

[Allison]

Had to use this book for a course I teach since it’s part of the ACHE executives exam. I read it so I’m counting it towards my book goal

[Em]

this is the text that ACHE recommends healthcare professionals use to study for the FACHE exam. the content suggests 'best practices' in high-performing integrated delivery systems but doesn't reflect realities of HC system as a whole. it's also light on theory. useful for 2nd-year MPH or MHA courses, and best when students already have some working experience in healthcare; otherwise a bit advanced.

[Wendy]

Worst textbook ever! Thankfully I work in the healthcare field so I was able to understand a lot of this but if I was fresh out of high school or new to the healthcare industry this book would be major confusion!! Even having been in the industry for 12 years there were areas I had to google for clarification. I really hope they will re-think the use of this book for college classes.

[Angela Anderson]

I only read this because I had to, for professional advancement. In those terms, it was a very good book, unfortunately, I felt like it was getting in the way of my leisure reading ;)

[Desiree]

So much information. Great tool.

[Sean Smart]

It was a good introduction to exactly what the title suggests, but honestly, if it weren't for the credits I wouldn't have read it.