Hiring the right staff and delivering a profitable IT Managed Service – TubbTalk12

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What can an IT Managed Service Provider learn from McDonald’s burgers and UK crime drama, The Sweeney?

Hiring the right staff and delivering a profitable IT Managed Service

In episode 12 of TubbTalk, recorded at Old Trafford Stadium, home of Manchester United Football Club, I speak with Andy Pope, a former MSP owner and the Managing Director of The Consort Group.

Andy and I discuss:-

Why Andy refers to Break/Fix as “Sweeney Support”.
Who are the Consort Group?
What have been the major changes in the MSP market?
Tackling the IT Skills Shortage – Hiring vs Outsourcing
Understanding Digital Natives and Digital Migrants
What should IT employers look for in new hires?
How McDonald’s demonstrate consistency through processes.
How to deliver profitable client support services.
The value in standardisation for Managed Services.
If Andy were to start an MSP again today, what would he do differently?
Why becoming a trusted advisor is more profitable than being a techie.
The value in sticking to what you’re good at.
The power in IT companies collaborating over competing.
Who is the better superhero, Superman or Spider-Man?

“Sweeney Support” is sliding over a car bonnet, rushing to help a client” says Andy Pope

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Mentioned in this episode:

The Email Laundry
MSP Raise Your Game Road show
Infrascale
AVG
Epson
Tigerpaw
Old Trafford, Manchester United Football Club
The Consort Group
The Sweeney
CompTIA
Integral IT

Watch the Video

You can also watch the video of my interview with Andy Pope.

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