What Leaders Communicate With “The Little Things”

No doubt, leaders spread their message by taking the microphone at a major conference. But just as with games, movies, apps, and ideas, leaders grow in popularity and reach a tipping point in their influence when employees share their observations of that leader by word of mouth.

That is, Jeremy interacts with leader Kevin and comments on that experience to a friend—either positively or negatively. Most often, it’s not the leader’s speeches, policies, or plans that create the positive impr...