You Cannot Change What You Do Not See

Often, we change things based on what we see in front of us, or based on perceptions of what we feel is in front of us.

It may be that our sales channels are bringing in less than 12 months ago; so we change the sales team or manager.

Or, our customers are leaving in numbers that are scary; so we change the customer service team or manager.

The problem is, often what we see in front of us is a very small part of what’s happening behind the visual.

Our sales team may be bringing in the same sa...