Better without the yelling

I’m working on the barriers at the junction station. Today the Station Master has told me to try not to let anyone in without a valid ticket. So when I’m confronted by a woman waving a twenty dollar note and screaming that she can’t get the ticket machine to work and that she has to pick up her preps, I tell her to go to the ticket window. The Station Master talks her through putting money on her card. All the time she yells at him about how she doesn't need this and how we don’t care about her children or that she’s going to miss her train. Meanwhile the little girl in the fairy dress trotting at her heels is getting frightened and starting to sob. With a final cry of “My children don’t need this shit” and “Look our trains coming in!” She’s off through the barriers with the terrified little girl running after her. She successfully catches her train. I feel guilty for not letting her through earlier but I can’t help thinking the whole thing might have gone quicker without the shouting.