on apologies

i received the kindest hand written apology letter in the mail a couple of weeks ago from a dear someone. it was warm and gracious and handwritten - which made it that much more meaningful. it made me think about apologies and all the courage it takes to give a good one.
we all make mistakes. everyday. we snap at those we love. we raise our voices. we forget birthdays and big events. we say things we don't actually mean. or worse, we say things we can never take back. we react instead of...