"The toughest part of the job is witnessing the personal...

"The toughest part of the job is witnessing the personal tragedies of the people we’re trying to help."

“What’s the toughest scene you’ve ever witnessed?”

“We got to the scene of a car accident one time. A father had rolled his car over two embankments, with his wife and two kids in the car. The wife and one of the children had been crushed to death. I’ll never forget the father clawing at that car, trying to get them out.”