How to Defeat Phishing Attacks with TitanHQ

Conor Hynes heads up Product Management and Data Strategy at Titan HQ. The company name is probably familiar to many of you MSPs (managed service providers). They’ve recently launched an all-in-one cybersecurity platform, and their anti-phishing solution has really been making waves.

Interested to find out more, I asked Conor to give me a video demo walkthrough, which you can watch below. We explored how the tool works and what the benefits of the Titan platform are for MSPs.

A Walkthrough Demo of Titan HQ’s Intuitive Dashboard and Anti-Phishing Tool

The Solutions TitanHQ Offers to MSPs

TitanHQ started 25 years ago, initially in email security and then moving into DNS filtering. An ambitious organisation with their finger on the pulse, Conor explained that they knew cybersecurity is a fast-growing area and identified an area they could niche into to better support MSPs.

They have a unified user interface to make it easy for MSPs to manage multiple layers of security. Within that dashboard, each of TitanHQ’s products have been consolidated. Alongside those, there’s a functionality to pull in any solutions from other vendors.

The TitanHQ solution includes email security and security awareness training, along with consolidated licencing and a centralised onboarding area. This allows MSP users to apply settings for each of their clients and deploy the appropriate tools for them.

What Makes the Anti-Phishing Tool so Popular?

Conor explains that TitanHQ built their standalone product almost 25 years ago, and it remains robust, there are new types of threats coming along all the time. He says: “We know that email remains the number one attack vector when it comes to cybercriminals getting into a business’ networks, and we think it always will be.

“So we’ve spent the last 18 months refining how we do email security. We’ve evolved from basic spam and phishing protection. The email security element of the platform – Phish Titan – is very advanced and uses natural language processing.

“We know that cyber-attackers are getting more sophisticated in their approach, so se have to match that, if not do better. We’re moving into a space where it can stop those emails that can kill a business with a single ransomware attack.”

How TitanHQ Defend Networks if a Hacker gets in

Sometimes a malicious email is successful and makes it through the protective filters, so Conor explains how TitanHQ helps in that scenario. “The platform comes with an inbox add-on so the user marks any emails that they’re concerned about and alert their MSP partner.

“The user can flag the email as suspicious, or the MSP can see them flagged at their end as ‘an action is required.’ We want to make it as easy as possible for the MSP to make a decision, so we give them as much information as possible.

“The tool shows them why the email was marked as a potential danger and look at the URL to find out where it originated. Once they’ve reviewed the information, they can remediate with the click of a button. And no matter how many people have received the email, it’ll be removed from all of their inboxes.”

The TitanHQ Cybersecurity Awareness Training

In the tech space, we all know that the biggest risk to any organisation’s network is caused by human error. That’s why security awareness training is becoming increasingly important. Cybersecurity-conscious MSPs should be offering this themselves, or partnering with a company who can provide it for them.

Conor says that the TitanHQ training offering is one of the things that first draws MSP clients to them. “They know that the employees are the weakest link, so they want to mitigate against any damage. It’s essential for them to provide training to show their clients how seriously they take security.

“But we also know that MSPs are time-poor, so our training isn’t complex or difficult to implement. We offer a simple campaign set-up, where each user gets an email, they enrol in the training and the system sends out the lure email. And the MSPs can customise those to be simple or not, but they always look realistic.”

Reporting Features for MSP Clients

If and when a user does click on a lure, Conor says it’s important for the MSP to be able to educate their clients, not punish them. “You want them to know that they’ve made a mistake, and that you can provide them with additional learning. And some departments are more susceptible than others, so you can tailor the curriculum.”

The reporting function is natively built into the product, Conor explains, allowing the MSP to view each campaign each client has been enrolled in, and which modules have been sent to the users. They can also see who’s done the training and who hasn’t.

“And again, because MSPs are time-poor, we create automated reporting directly to the administrator’s inbox which can then be shared with the client. This allows the MSP to highlight specific areas of concern and work with them to resolve them.”

Scaling for Fast-Growing MSPs

The TitanHQ platform has been built with scaling in mind, says Conor. “We don’t want MSP users to worry that the platform won’t be able to keep up as their business grows and demands more from it.

“We’ve built it on modern technology and we’re constantly improving it. We work closely with out advisory board of MSP customers, so we refine the platform in response to their feedback. In fact, a couple have already reached 30,000 seats in one year.

“We track and monitor client onboarding on a daily basis, so we can see how many users MSPs are adding. And yes, sometimes that’s 20 to 25 per day. The increased numbers don’t make deployment any harder, so we’re happy that the platform technology is supporting growth and scale at a higher level.”

How to Connect With Conor HynesVisit the TitanHQ websiteLike TitanHQ on XFollow TitanHQ on LinkedInLike TitanHQ on FacebookConnect with Conor on LinkedInHow to Connect With MeConnect with me on LinkedInFollow @tubblog_msp on InstagramYou Might Also be Interested inThe Easy Way to Transition Your MSP to an MSSPPodcast: How to Turn Employees into a Company’s Biggest Cybersecurity Asset12 Ways to Attract More Profitable Clients to Your Business