How to Complain

I seem to spend a lot of my time nowadays finding out how to complain.

I never used to be a complainer, for most of my life I have put up with so-so service, meh food, and a fair bit of corporate incompetence. But lately I’m on a one-woman crusade to raise the standard of customer service we have to put up with.

What changed

When we lived in Tenerife and then in Portugal, we daily faced levels of corporate incompetence that would have your toenails curling. But because I felt...