PRODUCTHEAD: Setting up a product support team
PRODUCTHEAD is a regular newsletter of product management goodness,
curated by Jock Busuttil.
Work continues after the project ends — plan for the ongoing support of your product
A support team deals with user queries, incidents and ongoing improvement of the product
Great user support is an expectation, not a nice-to-have
Feedback from user support can identify areas of product improvement
a favour: please shar...
No comments have been added yet.
I Manage Products
I Manage Products
is Jock Busuttil's blog for product managers and marketers to learn about product management from the ground up.
It's probably worth pointing out that my articles reflect ...more
It's probably worth pointing out that my articles reflect ...more
- Jock Busuttil's profile
- 5 followers
