Brutal or Not Brutal

A friend told me about an ambulance driver who left his job after a couple of patients died while he was commuting them. He couldn’t bear the trauma, despite no fault of his. He left a higher paying job because he was a soft hearted person. But can he call the other ambulance drivers ruthless and stone-hearted because they continued their jobs? It would be a happy situation if people do not fall ill, at least not grievously ill. But it is a wishful thinking. So, someone has to take up hard jobs. Similarly, it would be nice if there are no misdeeds or wars. But there are misdeeds and wars. And to manage the security of a society/country a mechanism is needed. Armed forces, investigative agencies, police etc. are part of that mechanism. This mechanism saves members of a society from taking up matter in their hands because if that happens, it will turn the whole society brutal. So, it is understandable that the nature of job of these agencies is such that sometimes they may drift towards harshness. So, civil groups are needed to check their transgression. But what if, civil groups start calling these agencies heartless just for doing their jobs? And what if these agencies start accusing the civil rights groups of interference? After a while, people will choose a side between the agencies and the civil rights groups and ultimately, both will be discredited.