You know what else pisses me off? This happened today.

I'm not the kind of person who likes to talk to live operators when I call up businesses. Generally speaking, I just want to pay a bill or check my balance or order a pizza or something, and I abhor long hold times or dealing with employees who want to rush me along because they're busy. But occasionally I do need to speak to a live person, and what's the first thing the recording says when you choose to speak with someone? "To help direct your call in an efficient and timely manner, please enter your account number." Fine, whatever. Then it wants the last four digits of your social security number. Cool. So you wait your long-ass hold time listening to bad music and commercials for the business you've already called (stop trying to hype me! I'm already here!), and when you finally, finally get to a live person, the first thing out of his mouth is "Can I have your account number please?" And then he asks, for security purposes, the last four of your social security number. And then he asks for your address on top of all that! This is supposed to be "efficient handling" of my call? Asking for the same information over and over? Did you think that someone needed desperately to get into my electric bill account so, at gun point, put the phone to my head and forced me to enter my information, shot me dead, then put himself on the phone, but forgot to ask me for the information before doing so? Because besides that scenario, I can't think of how anyone would have the correct information and then, five minutes later, have incorrect information.