Why It's Important to Keep a Paper Trail....
I never have normal problems, always end up with the stuff that stumps the health desk. Long story short. I had a billing problem with my Humana Dental/Vision. After spending hours getting nowhere with the help desk. (They tried to be helpful, but it was a weird problem, over their heads.) I tried calling the corporate office. They sent my problem to a special team. After talking to the special team agent person, it seems my problem was even weirder than I thought.
I had thought the problem was with my Automatic Withdrawal this year and everything had been fine last year. But apparently their computers say I didn't pay for last year. I cried foul, because I knew I had. I'd paid it. I'd used it. Neither my dentist or eye doctor had complained to me. The agent said if I could show proof that a payment had been made, she'd see about getting everything straightened out.
Because I keep my bank statements, in less than a minute I was able to provide that proof. The withdrawal from my bank account is shown pretty clearly there. To get a better idea of what was going on, I called my dentist. Turns out they hadn't been paid for my last visit. No idea why they didn't mention that when trying to get me to come in for another visit. Still waiting to hear back from my eye doctor. >_>
Big companies make mistakes, and as long as they're willing to fix it, I can get past that. If my dentist had told me there was a problem, I probably could have cleared this up several months ago....but the point of this post isn't about laying blame, but covering your rear.
When disputes come up, you may have the best reputation for honesty on the planet, but unless you have a paper trail to back you up, it's hard to prove your point. Filing seems like a hassle, but keeping your paper trail organized makes it much easier to find the right papers when you need them.
I had thought the problem was with my Automatic Withdrawal this year and everything had been fine last year. But apparently their computers say I didn't pay for last year. I cried foul, because I knew I had. I'd paid it. I'd used it. Neither my dentist or eye doctor had complained to me. The agent said if I could show proof that a payment had been made, she'd see about getting everything straightened out.
Because I keep my bank statements, in less than a minute I was able to provide that proof. The withdrawal from my bank account is shown pretty clearly there. To get a better idea of what was going on, I called my dentist. Turns out they hadn't been paid for my last visit. No idea why they didn't mention that when trying to get me to come in for another visit. Still waiting to hear back from my eye doctor. >_>
Big companies make mistakes, and as long as they're willing to fix it, I can get past that. If my dentist had told me there was a problem, I probably could have cleared this up several months ago....but the point of this post isn't about laying blame, but covering your rear.
When disputes come up, you may have the best reputation for honesty on the planet, but unless you have a paper trail to back you up, it's hard to prove your point. Filing seems like a hassle, but keeping your paper trail organized makes it much easier to find the right papers when you need them.
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