What Did—and Didn’t—Work for My Business Over the Last Year

December is a time for reflection and planning ahead, don’t you think? And since this year was a doozie for my business, I’ve been think a lot about what did—and what didn’t—work for it over the past year.

I want to preface this by noting that even when things don’t work out the way we’d like, they still give us an opportunity to learn from them and do better in the future. In fact,

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