as a business leader who is your first customer?

29th March 2017

With Wilbert R. Mutoko

 

“If you look after your staff, they will look after your customers. It’s that simple.” – Richard Branson

You need to start treating your staff as customers. Listen to their grievances and suggestions where possible. Know their pains and understand their fears. These are people that spend 8 hours or more away from home to make things happen in your establishment. They sure should matter to you, unless you do not care about the future of your organization.

Therefore, if you ill treat your staff (including your maid, garden boy, cleaner) don’t be surprised when they care less about your affairs/business. Before you know it, you see productivity going down.

It is not smart to be surrounded by a bunch of complaining and grumbling staff. You need to satisfy most if not all of their desires. Ask King Solomon in the bible how he did that. His staff were happy always and they lacked nothing (2 Chronicles 9: 1-8).

As you grow your firm, remember to benefit your staff that toil day and night for your success.

I know you are smart enough to know that oppressed staff have no loyalty, they are always applying for jobs elsewhere.

Do you want to prosper? Then build a team of highly motivated, excited staff that have a sense of belonging.