Comment on How to Get Lucky: Focus On The Fat Tails by Karen

But, but you need to know, or know how to find your prime customers are. If this is written for a newbie then surely they would need to apply the bell to get established to a point where they can analyse and find where their customers lie on the 80/20 principle. One would hope an established business would know which of their customers are premium customers and be looking after them already, even if they know nothing about the theory behind looking after your best clients (it’s too freakin lo...