Richard Tubb's Blog, page 52

August 13, 2020

Paperform – An Easy to use Online Form Builder

Paperform - Friday Favourites with Richard Tubb


Do you ever need to collect information from somebody, but get stuck in a back and forth of email? If so, you probably need an online form builder.


Every Friday I share one of my favourite finds of the week — a website, tool or an app that has impressed me.


My Friday Favourite this week is Paperform: Online Form Builder.


What is it?

Paperform is a web platform that provides an online form builder. These forms can be used to gather information, send questionnaires and much more.


How much does it cost?

Paperform costs from $12.50 per month.


Why should you use an Online Form Builder?

I’ve written before about Why using email could be killing your business relationships.


When you send an email, you should expect an email back. Email begets email!


That’s why I’m always looking for ways to reduce the number of email conversations we have and gather any information we need more efficiently.


Paperform is an online form builder that allows you to create any form, for any need, fast!



The forms you can build are similar to landing pages.


The questions you ask on the forms can utilise logic. So, for example, depending on how somebody answers questions in your form, you could hide other questions or make them visible.


You aren’t restricted to just asking questions within Paperforms. You can also insert images, videos and styled text.


Each form you create has its own unique URL so that you can share your forms via email, instant messaging or social media.


Responses to your Paperforms are kept securely on the Paperform web platform. You’ll always have access to responses — they won’t get lost in emails.


We embed links to our Paperform’s within Manifest.ly – A Checklist App for Teams and send standard onboarding questionnaires to new clients, new suppliers and new joiners to Team Tubb.


You can even use Paperform to take payments for bookings, products, subscriptions or donations.


Paperform integrates with Stripe, Braintree, Slack, Google Drive and many other platforms.



How can I get it?

Visit the Paperform website to start a free trial.


You can also follow @PaperformCo on Twitter, visit the Paperform.co Facebook page, or follow Paperform Co. on LinkedIn.


You Might Also Be Interested In

Soapbox – The App to Make Meetings Better
Doodle – The simple way to decide on dates, places & more
Sanebox – Email Management Software

 


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Published on August 13, 2020 23:45

August 6, 2020

VideoAsk – Video Conversations Made Easy

Do you miss having face-to-face conversations with your clients or prospects? Video Conversations Made Easy would help!VideoAsk - Friday Favourites with Richard Tubb


Every Friday I share one of my favourite finds of the week — a website, tool or an app that has impressed me.


My Friday Favourite this week is VideoAsk – Video Conversations Made Easy.


What is it?

VideoAsk allows you to have asynchronous conversations with your clients, prospects, followers and more.


How much does it cost?

You can use VideoAsk for 20-mins per month for free.


Paid plans with more minutes and more features start at £18/month.


Video Conversations Made Easy

As a result of the COVID-19 pandemic, we’re having less in-person conversations with the people we want to connect with.


I’ve written before about tools like Bonjoro – Powerful Personal Videos and Zoom – Cloud Video Conferencing.


Both these tools are great for video conversations, but where VideoAsk excels is that it makes it easy to have asynchronous video conversations.


VideoAsk is brought to you by the team at Typeform.


You can send somebody a VideoAsk message on your desktop or via the mobile app.


The recipient receives the video message, and can then click a button to reply to your message with either video, audio or text.


When you receive their response, you can choose to reply again – and so using VideoAsk turns a video message into a conversation!



Every one of your conversations can be recorded, transcribed and organised for you.



You can also embed VideoAsk on your website, to encourage visitors to start conversations with you.


Face-to-face conversations are the strongest way to build relationships.


I like how VideoAsk is making asynchronous face-to-face conversations easy.





How can I get it?

Visit the VideoAsk website and sign-up for a free account.


You can also follow @Video_Ask on Twitter, visit the VideoAsk Facebook page, or visit the VideoAsk LinkedIn page.


Thanks to Scott Millar of IT Rockstars for introducing me to VideoAsk!


You Might Also Be Interested In

Headliner – Easily Create Videos
Krisp – Noise-Cancelling App
Jitsi Meet – Secure Video Conferencing

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Published on August 06, 2020 23:45

August 2, 2020

How To Outsource Your MSPs NOC, SOC and Helpdesk – TubbTalk #78

TubbTalk 78 -How To Outsource Your MSPs NOC, SOC, and Helpdesk - Bradley Munday and Jason Kemsley


In this episode, Richard talks to Bradley Munday and Jason Kemsley, Managing Director and Technical Director for Uptime Solutions, a Network Operations Centre (NOC), Security Operations Centre (SOC) and helpdesk provider based in the UK and New Zealand.


They talk about how Uptime Solutions moved from being an MSP and into focusing on their three core offerings, who their typical clients are and how the company works. 


They also discuss objection handling, Uptime’s commitment to security and how their services can be customisable. They look at how their white-label services compare to a full-time technician, and their pod system for helpdesk support.



An Interview with Bradley Munday and Jason Kemsley
Who are Bradley Munday and Jason Kemsley?

Bradley Munday and Jason Kemsley both have tech backgrounds, and started Uptime Solutions as an MSP (managed service provider) in 2009. Brad is now the Managing Director of the company and Jason is the Technical Director. 


Jason believes that it’s important to develop good partner relationships that will last long-term, and delivering value is the way to do that, for both existing and potential customers. From experience in a previous organisation, Brad was keen to ensure service delivery levels in Uptime remained consistent. 



What Uptime Solutions Do

In 2012, Uptime Solutions moved away from being an MSP to focusing on NOC, SOC and helpdesk with the customer at the heart of everything they do. 


Brad describes their role as managing the back office, non-customer-facing tasks with their NOC offering, ensuring that networks and infrastructure are working properly and securely and dealing with issues 24 hours a day. And the helpdesk is white-labelled for each MSP. 


The Kinds of MSPs who Choose Uptime to outsource to

Uptime tends to attract MSPs who are focused on account management, allowing them to concentrate on day to day business so they’re not over-stretching themselves. 


The COVID pandemic has allowed Uptime to be flexible and agile, and their MSP partners are the same. MSPs who focus on adding value are the ones who’ve flourished in recent months, and are more likely to work with Uptime.


(See my article on How to Choose an MSP NOC Provider to see if a service like Uptime Solutions is right for your business).


How Uptime Operates

The Uptime team has been predominantly UK-based for many years, along with most of its customers. Most of their staff are based in their headquarters in West Sussex, although they have engineers around the country, and this has been part of their USP. 


They also have a team covering 7pm to 7am which is based in New Zealand. As the industry has such a low unemployment level, it was difficult to find techs willing to work overnight, so putting together a team of great techs on the other side of the world was the obvious answer.


Uptime’s Helpdesk Offering

The work at the Uptime helpdesk is split into pods, or a team of engineers, with up to six techs per pod. Each new employee is aligned to the pod which best suits the technology stack they’re most familiar with, and which their customers also use.


The end user is guaranteed a relationship with the same pod engineer, and their contract is flexible, allowing them to add more support as their MSP grows. They also have a ‘ticket block’ or ‘instance bundle’, which gives them extra help during times of increased ticketing, such as at the start of lockdown. 


How MSPs can Overcome Client Objections

Uptime offers all new customers a 30-day contract, so they can test out their services with their customers. Many end clients are concerned that by outsourcing helpdesks, they lose the personal element of having their MSP on hand. 



Uptime gets round this by working alongside the MSP for the duration of the trial, at the end of which the client will see how good the techs are. At the end of the day, the user’s priority is to get their problem solved quickly, and who does that is less important than they think.


How Uptime’s Offerings Compare to Employing a Technician

For MSPs thinking about recruiting a technician to help them with customer issues, Uptime’s solution can save them money. Having worked in the industry for a decade, they fully understand the market and have developed processes to meet its needs. 


While their 30-day contracts aren’t as competitive as a 12-month option, Uptime is focused on being agile and flexible, and helping their MSP partners to add value to their services. They know what does and doesn’t work, and don’t think price should be the only consideration. 


Uptime’s Commitment to Security

As they offer SOC, Uptime take security very seriously. They hold the appropriate ISO standards, and these are baked into all of their internal processes, so they can demonstrate their own internal commitment to security as well as that of their clients.


They review everything they have in place and what they offer to MSPs, and act on feedback regularly. They also carefully choose their new security solutions, so if the end user doesn’t find it practical, they don’t implement it. They provide the MSP with what their clients want in terms of security.


Mentioned in this episode

Richard, Brad and Jason mentioned the following during their conversation: 



Autotask
ConnectWise
Atera
Datto
Helpdesk Habits: Become a helpdesk superhero and make yourself indispensable. 
MSP Secrets Revealed: 101 gems of inspiration, stories & practical advice for managed service provider owners 
The Tech Tribe

Connect with Brad and Jason

Uptime Solutions
Connect with Jason Kemsley on LinkedIn
Connect with Bradley Munday on LinkedIn
Email partners@uptimesolutions.tech

Connect with me

Subscribe to TubbTalk RSS feed
Subscribe, rate and review TubbTalk in iTunes
Subscribe, rate and review TubbTalk on Stitcher Radio
Subscribe and rate TubbTalk on Spotify
Follow TubbTalk on iHeartRadio
Follow @tubblog on Twitter

You Might Also Be Interested In

Effective Outsourcing for MSP Growth – TubbTalk #64
How to Choose an MSP NOC Provider
How IT companies can sell themselves better – TubbTalk20

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Published on August 02, 2020 23:25

July 30, 2020

Bonjoro – Powerful Personal Videos

Bonjoro - Friday Favourites with Richard Tubb


If you’ve ever received a personalised video from somebody, then you’ll know how powerful personal videos are compared to a standard email.


Every Friday I share one of my favourite finds of the week — a website, tool or an app that has impressed me.


My Friday Favourite this week is Bonjoro – Powerful Personal Videos.


What is it?

Bonjoro is a service that allows you to send powerful personal videos to clients, buyers, donors, prospects and customers.


How much does it cost?

Bonjoro is free for up to 50 videos per month.


The basic package, which features custom branding and other features, costs from $15/user per month.


Why you should be using Powerful Personal Videos

I was first introduced to Bonjoro by my friend and the illustrious leader of The Tech Tribe, Nigel Moore.


Nigel records a short, personalised Bonjoro video for every individual who joins The Tech Tribe.


The feedback that Nigel gets on these videos is phenomenal!


A short (60-90 second) personalised video is so much more powerful than a plain email or text message.


In Nigel’s case, he’s using Bonjoro to welcome new customers, but I’ve also started sending video messages to:-



Prospective clients
Colleagues on their birthday
Friends and family

I’ve even started sending video messages as a response to emails, where it’s quicker (and more powerful) for me to record a video response, rather than an email response.



You are able to record Bonjoro videos directly at your desk using your webcam, or by using your smartphone or tablet.


Videos can be sent through Bonjoro via email, social media, instant messaging — basically, anywhere you can share a link.


Bonjoro also integrates with a number of 3rd party services like Customer Relationship Management (CRM), Gmail, MailChimp, ActiveCampaign, ConvertKit, Intercom and more.


You don’t get a second chance at making a first impression, so Bonjoro is a way to send powerful personal videos that help you connect with new contacts more effectively.



How can I get it?

Simply visit the Bonjoro website and sign-up for a free account.


You can also find out more about Bonjoro by visiting the Bonjoro Facebook page, following @BonjoroApp on Twitter, or by visiting the Bonjoro LinkedIn page.


You Might Also Be Interested In

Zoom – Cloud Video Conferencing
The MSP Owners Guide to Surviving & Thriving in Uncertain Times
QuiCC – Automatic Video Captions, Burned In

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Published on July 30, 2020 23:45

July 28, 2020

The Checklist Manifesto: How MSPs Can Get Things Right

The Checklist Manifesto by Atul GawandeIt’s my firm belief that checklists are a Managed Service Providers (MSPs) superpower!


We know that the majority of IT professionals are highly skilled.


That’s not in dispute.


However, it would be best if you were using checklists in your IT business to ensure that your well-trained staff operate at the highest standard, consistently.


I learned this when I ran my own MSP business, and it’s all thanks to one compelling book I read.


The Checklist Manifesto by Atul Gawande

One of the books I find myself recommending to IT Solution Providers and MSPs, again and again, is The Checklist Manifesto: How to Get Things Right. Atul Gawande 


A book about lists? Surely not!


Yet, despite the simple idea of a checklist, this book explores why these lists are so important.


Checklists are the way to raise standards, improve service and even, in some industries, to save lives.


Using lists innovation and improvement

The Checklist Manifesto book begins by exploring why the aviation industry relies so heavily on checklists.


Aviation is an industry that strives to improve and innovate continuously.


Think about the last time you got on an aeroplane and glanced into the pilot’s cockpit.


Chances are, the pilot and co-pilot were ticking off items on a checklist.


It’s not as though these pilots aren’t highly trained. But would you prefer to be flown by the pilot who runs through a checklist?


Or would you feel comfortable being flown by the pilot who assumes he hasn’t forgotten anything?


How lists can build consistency

ChecklistsThe author of this book, Atul Gawande, is a surgeon.


The book explores why Gawande’s industry — medicine — resisted using checklists.


The reason? Ego. Doctors felt they didn’t need to use checklists as they knew what they were doing.


Except Doctors have a LOT to do and can be easily distracted.


Gawande also describes how he worked with the World Health Organisation (WHO) to introduce lists into the operating theatre of many hospitals.


These measures reduced accidents and increased survival rates in patients.


The analogy with your average MSP, who are juggling hundreds of requests from clients each day, is obvious.


As I’ve written before, Perseverance and Consistency = Success.


Lists ensure consistently high-quality.


Use Checklists for Profitable, Succesful Projects

Author Atul Gawande gives some fantastic examples of seemingly impossible projects — such as building skyscraper buildings — made possible thanks to lists.


Every MSP I’ve ever spoken to has a war story about a project that has grown wildly out-of-scope and ended up being unprofitable.


Lists are a way to make sure that projects are delivered in-scope and on-time, every time.


We use a tool called Manifest.ly – A Checklist App for Teams for our checklists within Team Tubb.


As I wrote for Manifestly, Checklists are a Superpower, the benefits of IT companies using such lists are:-



Save Money and better use of time by enabling competent, trained people to do their jobs faster
Growth: Freeing up senior staff’s time to do higher-value work.
Happy employees: Reducing the need for bosses to micro-manage.
Consistency: To help staff get back on track after distractions (like a ringing telephone).


Conclusion

I’ve recommended The Checklist Manifesto: How to Get Things Right. Atul Gawande  more times than I can remember.


Checklists are an MSPs superpower, and The Checklist Manifesto book helps IT business owners understand why.


Every MSP business owner should read this book to truly understand the power of lists in improving all of their day-to-day processes.


Have you read The Checklist Manifesto? What did you think of it? Please, leave a comment below or get in touch.


You Might Also Be Interested In

Professional Services Automation. Does my MSP need a PSA?
The Managed Service Provider “Bible” – The E-Myth Revisited
4 tips for creating a paperless office in your MSP business

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Published on July 28, 2020 23:30

July 23, 2020

Jitsi Meet – Secure Video Conferencing

Jitsi Meet - Secure Video Conferencing - Friday Favourites with Richard TubbWith the world moving to use video calls for meetings, have you considered your options for free, secure video conferencing?


Every Friday I share one of my favourite finds of the week — a website, tool or an app that has impressed me.


My Friday Favourite this week is Jitsi Meet – Secure Video Conferencing.


What is it?

Jitsi Meet is a fully-featured, secure video conferencing solution.


How much does it cost?

Jitsi Meet is free to use.


Secure Video Conferencing Alternative to Zoom

I’m a big fan of Zoom – Cloud Video Conferencing for hosting video meetings. It works without much hassle and is available on most device platforms.


But I’m aware that Zoom has got a bad rap for security.


Furthermore, in the pursuit of security, the changes that Zoom are making to their app are proving confusing and irritating to long-standing users.


Jitsi Meet is an free-to-use, open-source alternative to tools like Zoom, Skype and Microsoft Teams.


To use Jitsi Meet, simply start a new meeting from the Jitsi website, Android or iOS app, and then invite other people.


Jitsi Meet is a fully encrypted and secure video conferencing system.


In practice, I found Jitsi Meet simple to use.


You can also connect Jitsi Meet to your calendar (to synchronise scheduled meetings) and 3rd party collaboration tools such as Slack.



Jitsi Meet is a hosted version of the Jitsi project. You can set up the Jitsi project on your own server if you prefer to host your own secure meetings.



How can I get it?

To start a secure video conferencing session, simply visit the Jitsi Meet website.


Jitsi Meet is also available as an Android or iOS app.


You can visit the Jitsi Facebook page, follow the company behind Jitsi, 8×8 on the 8×8 LinkedIn page, or follow @JitsiNews on Twitter.


Thank you to Michael de Groot of Staying Alive UK for the great recommendation for Jitsi!


You Might Also Be Interested In

Doodle – The simple way to decide on dates, places & more
World Time Buddy – Time Converter and World Clock
Whereby – One-Click Video Conversations

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Published on July 23, 2020 23:45

July 16, 2020

Miro – Online Whiteboard Collaboration

Miro - Friday Favourites with Richard TubbDo you ever find yourself wanting to sketch out an idea or concept on a whiteboard to show your colleagues over a video call?


Every Friday I share one of my favourite finds of the week — a website, tool or an app that has impressed me.


My Friday Favourite this week is Miro – Online Whiteboard Platform.


What is it?

Miro is an online whiteboard platform. You can use it to draw on a virtual whiteboard which your colleagues, friends or clients can view and draw on too.


How much does it cost?

Miro is free to use.


Team plans, offering additional features, start at $8 per month.


Online Whiteboard Collaboration

With the move to remote working, many of us are missing the ability to get together in-person and brainstorm ideas and concepts.


Tools such as Zoom – Cloud Video Conferencing make it easy to share your screen, and tools like Google Docs make it easy to collaborate on documents — but what if you want to use the virtual equivalent of the good old fashioned Whiteboard and visually draw out ideas?


Miro makes it easy to create an online whiteboard and then start collaborating on something in real-time.


Those you invite to join the online whiteboard will see the images, text and drawings you draw, in real-time.


Anybody who wants to collaborate with you can add their own images, text, drawings and other media to the online whiteboard.



You can even add files like PDF documents to your whiteboard.


Miro provides an online whiteboard that is infinite in size. You can keep drawing, and drawing, and drawing and never hit the “sides” of the whiteboard.


You can also use templates to set up your online whiteboard. Miro offers templates for:-



Business model canvases
User story maps
Fishbone diagrams
Mind maps

… and many other templates.


Miro also integrates with other popular collaboration tools like Slack, Trello, Zoom and more.



How can I get it?

Visit the Miro website to sign-up for a free online whiteboard account.


You can also visit the Miro Facebook page, follow @MiroHQ on Twitter, or follow Miro HQ on LinkedIn.


Thanks to Jamison West of SmileBack for the introduction to Miro during the awesome Remote Connect Virtual Experience for MSP Managers.


You Might Also Be Interested In

Mural.ly – Google Docs for Visual People
Podio – Social Collaboration Platform
Fleep – Bring All Your Conversations Together

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Published on July 16, 2020 23:45

A Digital Tech Festival for MSPs – MSP Think Tank

The IT Glue MSP Think Tank Digital Tech FestivalA heads-up that, by popular demand, our friends at IT Glue are hosting the second MSP Think Tank — A Digital Tech Festival for Managed Service Providers (MSPs)!


The IT Glue MSP Think Tank will take place between July 27th-31st 2020 and is even bigger and better than before!


With 15 insight focused free-to-attend sessions across a range of topics, from future-proofing your recurring revenue to becoming your vendors’ favourite MSP partner, this digital tech festival is packed full of valuable sessions for any MSP.


MSP Think Tank – A Digital Tech Festival for MSPs

The first MSP Think Tank Digital Tech Festival took place back in April and was a roaring success!


Now IT Glue is back with a new MSP Think Tank, new speakers and fresh content.


No matter what size MSP you’re part of, your role or career path, you’ll walk away with a deeper knowledge of tech, sustainable business growth and a new outlook on what the future holds for digital tech and MSPs.


You’ll experience:-



Live training sessions
Tips and hacks
Open discussion opportunities
Tools you can implement to achieve scalable growth
A deeper insight into what 2021 and beyond holds for MSPs and digital tech trends

Top Speakers at the MSP Think Tank

Speakers at the MSP Think TankIT Glue has gathered a whole host of industry experts to give some top quality speakers.


With 15 sessions to attend, you’ll be able to tailor your digital tech festival experience to the topics you’ll find most insightful.


For instance:-



Find out how to select the right vendors and enhance your MSP’s value with Jason Kemsley of Uptime Solutions
Understand how to Future-Proofing Recurring Revenue with Malcolm Newdick of UK-based MSP, Riverbank IT
Check out the 2020 MSP Benchmarks: A Pre- and Post-COVID analysis from MSP Legend, Gary Pica from TruMethods.

Plus, I’ll be delivering a very special session on How to Become Your Vendors’ Favourite MSP Partner and Reap the Benefits.


How to Become Your Vendors’ Favourite MSP Partner and Reap the Benefits

One of the fastest ways to accelerate the growth of your MSP business is to build strong relationships with your vendor partners.


Yet, despite this, the majority of MSPs don’t believe they are “big enough” for vendors to notice.


In this interactive, session, I’m going to demonstrate how you can become your vendors’ favourite MSP partner and reap the benefits!


I’ll give you some practical strategies that you can take away and use immediately.



How to register for the Digital Tech Festival

The MSP Think Tank Digital Tech Festival takes place from the 27th-31st of July 2020.


All the sessions are free to attend, but you must be registered and choose the sessions you wish to attend.



Click here and register if you’re in the UK or Europe.
Click here and register if you’re in North America or other timezones.

Will there be a recording of this webinar?

The IT Glue MSP Think Tank Digital Tech Festival will be recorded and made available to view on-demand.


The recordings will be made available to all registrants, so make sure to register by clicking the links above!


Are you ready to enhance your tech skills and discover what the future holds for our industry?

Every speaker at the MSP Think Tank Digital Tech Festival will share their valuable industry knowledge, providing MSPs with unique tools and advice to help them navigate through the remainder of 2020 and beyond.



Are you ready to learn about enhancing your MSP’s value?
Do you want to know how to future proof your MSP?
Would you like to look to 2021 with new optimism for the future of our industry?

What questions would you like answered during this festival? Leave me a comment below, or get in touch with your questions now!


You Might Also Be Interested In

Watch the recordings from The first IT Glue MSP Think Tank Digital Tech Festival
What is your MSP’s Digital Transformation Strategy?
The Tech Tribe – An Awesome Community for MSPs

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Published on July 16, 2020 07:45

July 9, 2020

Krisp – Noise-Cancelling App

Krisp- Friday Favourites with Richard TubbDo you ever begin a Zoom meeting just as the neighbours start mowing their lawn? Or perhaps you’re doing a Skype meeting when your pet dog starts barking in the other room? If so, you need a noise-cancelling app!


Every Friday I share one of my favourite finds of the week — a website, tool or an app that has impressed me.


My Friday Favourite this week is Krisp – Noise-Cancelling App.


What is it?

Krisp is a noise-cancelling app that mutes background noise in any communication app such as Zoom, Skype or Microsoft Teams.


How much does it cost?

Krisp is free for occasional (120/min week) use.


Pro plans, which have unlimited noise-cancelling minutes, cost from $3.33/month (billed yearly).


How does a Noise-Cancelling App work?

With the move to working from home, I, like everyone else, have moved to video meetings using tools like Zoom – Cloud Video Conferencing, Skype and Microsoft Teams.


Krisp is a noise-cancelling app that works with any communication platform.


For outbound calls, once Krisp is installed, instead of selecting your webcam microphone for a Zoom, Microsoft Teams or Skype call, you select the Krisp app.


Krisp makes sure that any background noise that goes through your microphone is filtered out.


Alternatively, Krisp can filter background noise from your caller.


How many times have you sat on a call with a client when it’s been virtually impossible to hear them thanks to background noise?


The meeting is derailed as you desperately try to hear the caller without embarrassing them!


With Krisp, you simply hit the noise-cancelling button and the audio will be filtered so you can hear the caller clearly.


The end result of Krisp is a meeting without you or the person you’re calling having to hear any children screaming, dogs barking, traffic roaring or crowds being noisy in the background!



Krisp supports any microphone, headset or speaker.


The Krisp app supports over 800 different communication apps including video conferencing, voice messaging, streaming and recording apps.



How can I get it?

Krisp is available for Windows, Mac, Chrome or iOS devices.


Visit the Krisp website and download Krisp for free.


You can also visit the Krisp Facebook page, follow Krisp HQ on LinkedIn or follow @KrispHQ on Twitter.


You Might Also Be Interested In

Rocketbook – Reusable Digital Notebook
Hullomail – Smart Voicemail in the Cloud
QuiCC – Automatic Video Captions, Burned In

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Published on July 09, 2020 23:45

Why Load Balancing solutions are a missed opportunity for MSPs

How could offering your clients a load balancing solution help to increase the value you add to the relationship and lower your solution providers cost of support?







This is the question I’ll be answering in my upcoming webinar with BrightTalk and Kemp Technologies on the 14th of July 2020 at 3PM BST (10AM EST)


Why Load balancing solutions are a missed value add opportunity for MSPs






Load Balancing is a missed value add opportunity for MSPDuring this interactive webinar, you’ll learn about the key benefits of load balancing solutions.


We will share with you why load balancing is a solution that’s currently in high demand amongst solution providers.


You will also learn how to apply this technology to solve challenges in the real world.


As a Managed Service Provider (MSP) or IT Solution Provider, you’ll gain a better understanding of how the Always-On application Experience can add value.


The Kemp solutions also provide a great way for MSPs to learn how to differentiate themselves from others in the market.


I’ll be hosting this webinar and I’ll be joined by Tim Swainson of Kemp Technologies.


Tim has a vast knowledge and background working in the Security Information Technology and Services Industry.




How to Register for the Webinar

Our webinar takes place on the 14th of July 2020 at 3PM BST (10AM EST)


The webinar is free to attend.


Click here and register for the webinar.


As always, we make these webinars as interactive as possible, so come prepared with your questions!


Will there be a recording of this webinar?

This webinar will be recorded and made available to view on-demand.


Click here and register to be notified when the recording is available.


Discover why successful MSPs are offering Load Balancing solutions

If you’re an MSP who hasn’t considered load balancing solutions for your business before, this interactive webinar will provide an insight into the main benefits and functionalities.


From using global server load balancing to reverse proxy and web application firewall, the webinar will discuss the most relevant features of load balancing solutions to your business and clients.


Since the vast majority of the world’s population are currently working remotely, these technology solutions are in high demand!


We’ll review the most popular vendors and guide MSPs on how to choose the right solution.


By participating in the webinar, you will gain an understanding of licencing options that best suit the needs of an MSP.


You’ll also leave with some downloads — including a checklist on how to get started.


So, are you ready to explore using load balancing to reach new client opportunities?


And remember, this webinar is interactive! Leave me a comment below, or get in touch with your questions now!


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Published on July 09, 2020 00:17