Richard Tubb's Blog, page 45

Learn How To Build a Fit IT Business at the MSP Gym!

Do you want to get your IT business fighting fit and ready for record breaking growth? If so, you need to go to the MSP Gym!

The MSP Gym event from Kaseya takes place on Wednesday 26th May 2021!

This event will help you make positive changes to your business, refine sales & marketing, speed up growth, and boost operational efficiency.

Kaseya have invited a host of experts from the world of Managed Services to share their wisdom at the event.

I’ll be there too, spotting for you in the gym with a session on how you can give your IT operations a boost taking place at 1245 BST on Wednesday 26 May 2021.

The Tech Stack Bleep Test: Give Your IT Operations a Boost

The MSP Gym event is themed around training and fitness, hence the title!

During my session, I’ll share with you how to:-

Understand how your MSP can enjoy unrivalled network and endpoint visibility and controlSee how your MSP can have instant, secure access to the right information at the right timeMaintain IT service availability for your clientsEmpower your team with IT automationStreamline operations and grow your businessHow to Register for the MSP Gym

The MSP Gym event takes place on 26th May from 09300-1500 BST (0430-1000 EST).

Click here and register for the session!

Will There be a Recording of the Sessions?

All the sessions from this event will be recorded and made available for registrants to view on-demand.

Click here and register to be notified when the recording is available.

Boost Your Fitness and Accelerate Growth at the MSP Gym!

If you’re ready to turbo-charge your business, then the MSP Gym is for you!

The MSP Gym is a no-nonsense virtual event bursting with growth focused sessions for a leaner, fitter and smarter MSP.

So, are you ready to get fit?

What questions would you like this event to help you with?

Leave me a comment below, or get in touch with your toughest questions now

You Might Also be Interested inThree Ways to Build Better Habits ImmediatelyHow to Benchmark Your MSPHow to Succeed with Excellent MSP Customer Service (podcast interview with Andrew Wallace of SmileBack)

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2021 Global MSP Day – The Future of Managed Services

A heads-up that you wont want to miss the 2021 Global MSP Day!

MSP Day 2021 is focused on building community and openly discussing challenges.

I’ll be one of the speakers on 26th May 2021, and I’ll be talking about The Future of Managed Services.

MSP Day also focuses on ‘The Evolving Landscape of the MSP Business’ report, produced by Barracuda MSP. This is a much-anticipated report that will feature some intriguing glimpses into the future of Managed Services.

MSP Day: The Future of Managed Services

2020 was an incredibly challenging year for IT Solution Providers and Managed Service Providers (MSPs).

The good news is, research shows that massive growth is expected for the Managed Service industry into the 2nd half of 2021 and beyond.

But, how can YOUR IT business capitalise on the future of Managed Services?

For MSP Day 2021 I’m going to:-

Share the top three opportunities that clients are asking MSPs for help withOpen up on the top three challenges that MSPs ask me for help with!Offer practical, real-world advice on how you can match those opportunities and challenges to win big in 2021 and beyond!How to Register for MSP Day 2021

MSP Day takes place on 26th May 2021.

Click here and register for access to the full day.

Will There be a Recording of the Sessions?

Click here and register to be notified when recordings are available to view on-demand.

Growth and Community

We need to take a proper look at the future of managed services so we can prepare our businesses for what comes next!

Support from a community of like-minded people will help you grow your business.

Want to get involved? Then click here and make sure you’ve got your ticket for MSP Day 2021!

Are there any topics you’d like to see covered on MSP Day? Leave me a comment below, or get in touch with me now!

You Might Also be Interested inA List of Awesome Events for MSPsThe MSP Owner’s Guide to Survive & Thrive in Uncertain TimesA List of User Groups for UK Managed Service Providers

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Webinar: MSP Lift-off #2: Rocket Fuel for Your Team

After a challenging 12 months many managers and business owners will be keen to do something for their staff.

How can you show your appreciation and give your team a bit of oomph?

This is the question I’ll be answering in my upcoming session with IT Glue on Tuesday 11 May at 1pm BST!

We hope we can give you some inspiration and find some ways to give your hard-working staff a boost.

MSP Lift-off: Rocket Fuel for Your Team

There’s never been a negative side to giving your team a boost. Join me and IT Glue to talk about how so many are in need of an uplift right now.

The interactive webinar takes place on Tuesday 11 May at 1pm BST.

During this session we will be covering how you can give your team the oomph they need.

I’ll be guiding you through 5 areas that will inject positivity, drive inspiration and innovation within them and ultimately enhance the working environment.

We’ll look at:-

5 focus areas that will give your team a much needed boostWhy small initiatives will have big impacts on your team efficiencyHow significant the correlation between team morale and your bottom line profits really isHow to Register for the Session

The webinar takes place on Tuesday 11 May at 1pm BST (8am EST)

Click here and register for the session.

As always, we make these presentations as interactive as possible, so come prepared with your toughest questions!

Will There be a Recording of the Session?

The webinar will be recorded and made available after the event.

Click here and register to be notified when the recording is available.

Show Your Team How Important They are

Every business owner and their staff have had to make huge adjustments since the start of the pandemic.

The IT industry has been busier than ever thanks to WFH and its associated support demand.

Equally, employees need to feel valued and appreciated, so join us to talk about team morale and why small changes make big differences.

What have you already implemented to support team members in your MSP? Leave a comment below or get in touch!

You Might Also be Interested inGeekbot – Remote Team Check-InsMental Health Resources for MSP Business OwnersMSPCon21 – How to be a Stress-Free MSP Owner

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World Password Day: Advice for MSPs

The first Thursday in May marks World Password Day every year, and this year it falls on 6 May 2021.

Let’s be honest – the humble password is often something that’s easy to overlook when it comes to cybersecurity.

However, without a good policy in place for picking strong, secure passwords, businesses open themselves up to all kinds of phishing attacks.

The idea of an international awareness day, then, actually makes sense!

National Day Today has some useful information about why World Password Day was added to the calendar.

But, how can IT Solution Providers and Managed Service Providers (MSPs) use World Password Day to raise their clients awareness of cybersecurity?

Why a Password Policy is Essential

When it comes to security, it’s a fact that the biggest risk to your business is not from outside hackers, but from the people inside it.

Staff need to be aware of the dangers of using the same password for everything and not following security protocols.

Remind them, too, not to click on suspicious links or to share their password with others.

A general security policy will help to keep your networks and systems safe, and as an MSP, it’s a good idea to talk through this with your clients.

The NCSC (National Cyber Security Centre) recommends supporting users to come up with passwords that are harder to guess.

However, the NCSC also highlight the need for this to be natural and not a burden for the staff.

As a result, it’s worth reading the NCSCs guidance on Password policy: updating your approach.

Other Security Tips

The more information you can give to your clients, the better they’ll do with keeping their data safe. And hopefully make things easier for you!

Never use personal information! People want to pick things they’ll remember, so they will often use significant dates, maiden names or pets for their password. These are easy to guess.Avoid real words if possibleConsider using a generator toolNever write them down……and change them regularlyUse numbers, symbols and capital lettersLonger is always betterTry nonsensical phrases

What advice do you give your MSP clients around network security? Is there a particular tool you recommend them?

You Might Also be Interested inWhy use a Strong PasswordDinoPass – Password Generator for KidsPassfault – Test Password Strength

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How to Find a Niche for Your MSP Business: GlueX 2021

A heads-up that GlueX 21 takes place on 4th & 5th May 2021, and I’m delighted to be a part of this big Managed Services event!

I’ll be speaking at GlueX 21 on How to find a niche for your MSP business.

The GlueX conference has rapidly become one of the must-attend events in the Managed Service Providers (MSPs) and IT Solution Provider calendar, and the 2021 GlueX two-day event has gone completely virtual.

Organisers IT Glue are promising a truly immersive experience to help scale your MSP to the next level!

How to Find a Niche for Your MSP Business

You’ve probably been told you should focus your efforts on a specific niche, vertical or market segment.

But, if you’re thinking, ‘Do I really need a niche?’ or wondering what the benefits are of working with a specific type of client over choosing to work with anybody, then my GlueX 21 session is for you!

During the session, we’ll look at:

How to decide if you should niche your MSP business (or not!)Why you might already be working with niche clients, but not know itHow to find the perfect vertical to help you rapidly grow your MSPHow to Register for the Session

GlueX 21 takes place over two days – 4th and 5th May – and my session is on Wednesday 5th at 1.30pm BST.

Click here to find out more and to secure your ticket.

As always, we make these presentations as interactive as possible, so come prepared with your toughest questions!

Will There be a Recording of This Session?

This presentation will be recorded and made available to view on-demand for registrants.

Click here and register to be notified when the recording is available.

Find Your MSP Niche and Grow Your Business

Want to know if a niche is right for your MSP, or not sure if there are clear benefits to having one? Then don’t miss my session at GlueX 21!

Remember, this session will be interactive! If you have a question about niching, leave me a comment below, get in touch or join this Twitter thread now!

You Might Also be Interested inPodcast: How an MSP can Thrive in a Security NicheArticle: Four Key Areas Affecting MSP GrowthPodcast: How to Create a Profitable MSP

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Webinar: It’s Totally Possible to Become the All Encompassing MSP – Part 3

Join me for the final session in the All Encompassing MSP Series with RapidFire
to find out how you can overcome barriers to becoming truly comprehensive
in your service provision.

The first two sessions have been really successful, so I’m delighted to be able finish the series off with a deep-dive into the key barriers MSPs experience when they want to deliver a better, all-round service on 28 April at 11am GMT.

I’ll be sharing my tips on how to overcome these barriers to become an all encompassing MSP. I’ll also draw on my extensive industry knowledge to provide exclusive insight into what’s around the corner for the IT industry.

After the session, I want you to feel equipped with the tools you need to overcome barriers in your business. You’ll have the know-how to leverage new technologies and opportunities to stand out from the competition.

It’s Totally Possible to Become an All Encompassing MSP – Part 3

Challenges are completely normal for all businesses. The key is not to let them stop you from growing your MSP, winning new clients and increasing profits.

During the webinar, I’ll help you to understand:

The barriers to MSP expansionHow to become an All-Encompassing service providerHow to start ‘doing things you have never done before’ with minimal riskExclusive tip offs for upcoming solutions, tech trends and vendors to propel MSPs and help them expand their serviceHow to Register for the Session

You can sign up for the event on the registration page. Click here and register for the event.

As always, this webinar will be highly interactive!

You will be able to submit questions during the session and we’ll be answering all questions live. So, don’t forget your pen and paper – because you’re going to want to jot down some notes!

What questions would you like to ask about overcoming barriers? Leave a comment below or get in touch!

Will There be a Recording of the Session?

The webinar will be recorded and made available after the event.

You May Also be Interested InIt’s Totally Possible to Become the All Encompassing MSP Part 1It’s Totally Possible to Become the All Encompassing MSP Part 2Breaking the Time Barrier – Unlock Your Earning Potential

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Webinar: How To Benchmark Your MSP

Have you ever wondered how your IT Solution Provider or Managed Service Provider (MSP) business is faring compared to other IT businesses?

Similarly, perhaps you’ve wondered how would you even benchmark your MSP and its performance against the growth of your competitors?

If you want to benchmark your MSP against similar businesses in the sector but don’t know where to start, then join me and Kaseya for our next webinar on 20 April at 2pm BST (9am EST).

How To Benchmark Your MSP

In the webinar, I’ll outline:-

What MSPs should be doing in 2021How to benchmark yourself against your peersMy analysis of Kaseya’s recently published EMEA MSP Benchmark SurveyShare what I see as the challenges and opportunities for MSPs in 2021 and beyondGive you practical advice to help your MSP stand out from the crowdHow to Register for the Event

Our webinar takes place on 20 April at 2pm BST (9am EST).

Click here and register for the session.

As always, we make these presentations as interactive as possible, so come prepared with your toughest questions!

Will There be a Recording of This Session?

This presentation will be recorded and made available to view on-demand.

Click here and register to be notified when the recording is available.

Benchmark Your MSP and Stand out From the Crowd

I’ll analyse the findings from Kaseya’s recent survey, reflect on the challenges faced by MSPs over the last 12 months and give you practical tips on what you can do to grow your MSP in 2021.

Click here and download your own copy of the Kaseya 2021 MSP Benchmark Survey – EMEA Edition.

You’ll learn how to benchmark your MSP against your competitors and understand what to do with that information to really benefit your business.

What questions would you like to ask me about Managed Services, or benchmarking your IT business against your peers? Leave a comment below or get in touch!

You Might Also be Interested InHow to get Your MSP Firing on all CylindersWhy it’s Unremarkably Easy to be RemarkablePowerful Marketing Strategies to Fuel Your MSP Growth

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Webinar: Benchmark Your MSP

Have you ever wondered how your IT Solution Provider or Managed Service Provider (MSP) business is faring compared to other IT businesses? Or thought about how would you even benchmark your MSP and its performance against the growth of your competitors?

If you want to benchmark your MSP against similar businesses in the sector but don’t know where to start, then the interactive webinar I’m doing with Kaseya on 20 April at 1pm BST (8am EST) will really help.

Benchmark Your MSP

In this session, I’ll outline:

What MSPs should be doing in 2021How to benchmark yourself against your peersFindings in Kaseya’s recently published EMEA MSP Benchmark SurveyTalk about the challenges and opportunities for MSPs in 2021 and beyondGive you practical advice to help your MSP stand out from the crowdHow to Register for the Event

Our webinar takes place on 20 April at 1pm BST. (8am EST). Click here and register for the session.

As always, we make these presentations as interactive as possible, so come prepared with your toughest questions!

Will There be a Recording of This Session?

This presentation will be recorded and made available to view on-demand. Click here and register to be notified when the recording is available.

Benchmark Your MSP and Stand out From the Crowd

I’ll analyse the findings from Kaseya’s recent survey, reflect on the challenges faced by MSPs over the last 12 months and give you practical tips on what you can do to grow your MSP in 2021.

You’ll learn how to benchmark your MSP against your competitiors and understand what to do with that information to really benefit your business. Want to join me?

You Might Also be Interested InResource Kit: How to get Your MSP Firing on all CylindersWhy it’s Unremarkably Easy to be RemarkableResource Kit: Powerful Marketing Strategies to Fuel Your MSP Growth

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Geekbot – Remote Team Check-Ins

With nearly all organisations moving to remote working arrangements, and having teammates spread across different timezones and working hours, it’s become harder for teams to stay in touch. How can you simplify remote team check-ins to keep communications open between colleagues?

Every Friday I share one of my favourite finds of the week — a website, tool or an app that has impressed me.

My Friday Favourite this week is Geekbot – Remote Team Check-Ins.

What is it?

Geekbot is a Slack (with Microsoft Teams integration coming soon) tool that automates the process of running standup meetings, sharing responses and sharing updates between a remote team.

How much does it cost?

Geekbot is free to use for small teams of up to ten colleagues.

For growing teams, Geekbot costs from $2.50 per participant per month.

Automated Remote Team Check-Ins

I’ve written before about How changing the way you communicate can revolutionise your business.

For most organisations, however, communication is focused on external contacts — clients, prospects, suppliers and partners.

With the move to remote working, and teams working across different office hours and perhaps in different time-zones, the need for better internal communications has become even more important.

Certainly, for my colleagues within Team Tubb, we find colleagues working across three different countries and two time-zones.

This makes it difficult to organise regular stand-up meetings to help everyone stay on track.

This is where Geekbot has proven extremely useful.

Geekbot allows you to automate remote team check-ins.

After connecting Geekbot to Slack, and selecting the team members you want to participate, Geekbot will check in with them on a schedule you set.

For instance, every Monday morning (in the users local time zone) Geekbot automatically asks my team four short questions:-

How do you feel today?What did you enjoy working on since (last check-in)?What are you working on this week?Do you see any obstacles in the week ahead?

Each member of the team answers, and then their updates are shared in our slack #status channel.

As a result, everybody gets visibility of what their colleagues are working on *and* how they are feeling.

Given the mental health challenges of the COVID-19 pandemic, and the life situation it creates, these remote team check-ins can prove invaluable for managers to keep a finger on the pulse of their teams.

Geekbot helps to keep your team in sync.

As a result, we’ve found that Geekbot can help build a culture of communication across time zones, enabling you and your colleagues to stay in touch and perform better.

There are other uses for Geekbot too.

As well as being able to run weekly (or daily, or any cadence) stand-up meetings, Geekbot can also collect survey results, share responses and post any type of updates to your Slack channels at a time and a pace that suits your time.

At the time of writing, Geekbot is only available for Slack integration.

However, you can request early access to the Microsoft Teams integration, and will be notified when this is ready.

How can I get it?

To find out more visit the Geekbot website.

You can also follow @Geekbot_io on Twitter, visit the Geekbot.io Facebook page page, or visit the the Geekbot LinkedIn page.

You Might Also Be Interested InRight Inbox – Next-Level Email Productivity15Five – Employee Engagement SoftwareSanebox – Email Management Software

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Webinar: Protect Your MSP from Phishing Attacks

With phishing attacks on the increase, as an IT Solution Provider or Managed Service Provider, yourjob is to educate your clients about the dangers of phishing and help them to protect themselves. But how do you do that?

Join me and Kaseya on Wednesday 14 April at 3pm BST (10am EST), for a webinar where we’ll look at the best ways to deal with a data breach.

Protect Your MSP from Phishing Attacks

Did you know that 90% of incidents that end in a data breach start with a phishing email? Cybercriminals are constantly evolving their scams with new lures and new tricks to catch the unwary creating new dangers for your business.

Phishing attacks are a real problem for businesses of all sizes. Therefore, you need the right tools to deal with a data breach. This website will do just that! And it will help you protect your relationship with the client.

We’ll look at:

How phishing attacks endanger your clients’ business *and* your MSP businessHow you can prevent data breaches within your clientsHow do you close security gaps across your client baseHow to Register for the Event

The event takes place on Wednesday 14 April at 3pm BST (10am EST). Click here and register for the session.

As always, we want you to get as much as possible out of the event, so bring your questions and a paper and pen!

Will There be a Recording of This Session?

This session will be recorded and available to view on-demand. Click here to register and be notified when the recording is available.

Phishing attacks are no longer an if but when problem for small businesses. You won’t be able to prevent a data breach; however after this webinar you’ll feel more confident about supporting your clients through a challenging time and be able to help them recover quicker.

Remember, this session will be interactive! Leave me a comment below, or get in touch with your toughest questions now

You Might Also be Interested inHave I been PwnedWhy use a Strong PasswordPodcast: Interview with Chad Savoy and Daniel Camara of Kaseya

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