Thomas H. Davenport

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Thomas H. Davenport


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Tom Davenport holds the President's Chair in Information Technology and Management at Babson College. His books and articles on business process reengineering, knowledge management, attention management, knowledge worker productivity, and analytical competition helped to establish each of those business ideas. Over many years he's authored or co-authored nine books for Harvard Business Press, most recently Competing on Analytics: The New Science of Winning (2007) and Analytics at Work: Smarter Decisions, Better Results (2010). His byline has also appeared for publications such as Sloan Management Review, California Management Review, Financial Times, Information Week, CIO, and many others.

Davenport has an extensive background in research an
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Thomas H. Davenport isn't a Goodreads Author (yet), but they do have a blog, so here are some recent posts imported from their feed.

A Predictive Analytics Primer

No one has the ability to capture and analyze data from the future. However, there is a way to predict the future using data from the past. It’s called predictive analytics, and organizations do it every day.


Has your company, for example, developed a customer lifetime value (CLTV) measure? That’s using predictive analytics to determine how much a customer will buy from the company over time. Do yo

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Published on September 02, 2014 07:00
Average rating: 3.69 · 5,520 ratings · 462 reviews · 58 distinct worksSimilar authors
Competing on Analytics: The...

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3.68 avg rating — 1,312 ratings — published 2007 — 17 editions
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Keeping Up with the Quants:...

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3.57 avg rating — 525 ratings — published 2013 — 11 editions
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Big data @ work : dispellin...

3.61 avg rating — 415 ratings — published 2014 — 13 editions
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Analytics at Work: Smarter ...

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3.51 avg rating — 338 ratings — published 2010 — 5 editions
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Working Knowledge: How Orga...

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3.67 avg rating — 202 ratings — published 1997 — 7 editions
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Only Humans Need Apply: Win...

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3.60 avg rating — 193 ratings — published 2016 — 7 editions
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Thinking for a Living: How ...

3.33 avg rating — 159 ratings — published 2005 — 6 editions
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Attention Economy: Understa...

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3.52 avg rating — 87 ratings — published 2001 — 7 editions
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Judgment Calls: Twelve Stor...

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3.17 avg rating — 96 ratings — published 2012 — 7 editions
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The AI Advantage: How to Pu...

3.48 avg rating — 84 ratings — published 2018 — 9 editions
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More books by Thomas H. Davenport…
“Other firms are working on marketing applications of machine learning that increase customer engagement. Macy’s, for example, is working with both IBM’s Watson and Cognitive Scale, an Austin-based AI vendor, to improve personalization and engagement on its website and mobile app.”
Thomas H. Davenport, The AI Advantage: How to Put the Artificial Intelligence Revolution to Work

“UPS are replacing fixed daily routes with dynamic ones adjusted in real time for weather and traffic—again with machine learning. Only cognitive technologies can handle all the necessary data. And at some point supply chains may be powered by autonomously driven trucks, which will bring enormous changes to that domain.”
Thomas H. Davenport, The AI Advantage: How to Put the Artificial Intelligence Revolution to Work

“In an attempt to develop a tool to help organizations begin to identify these errors, the Institute for Healthcare Improvement (IHI) developed a global trigger tool (GTT).9 Briefly, the GTT provides a standard methodology for reviewing patient records for triggers, or indicators, of potential adverse events.”
Thomas H. Davenport, Analytics in Healthcare and the Life Sciences: Strategies, Implementation Methods, and Best Practices

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