Marina Gorbis's Blog, page 262

Coming Soon: Season 5

The new season of Coaching Real Leaders dives deep into leadership challenges around leading through layoffs, accomplishing your goals, and more.

Video Quick Take: Prudential’s Lee Boon Huat on Fostering Financial Inclusion Using Data and Analytics - SPONSOR CONTENT FROM GOOGLE CLOUD

Sponsor content from GOOGLE CLOUD.

What Is the Optimal Pattern of a Customer Journey?

To determine where to invest resources, CX leaders should look at patterns of experience over time.

What HBO’s “Succession” Can Teach Us About Negotiating

Sometimes when you win, you also lose.

How Generative AI Will Change Sales

Microsoft and Salesforce have already rolled out sales-focused versions of this powerful tool.

Companies Are Failing Trans Employees

A survey of more than 2,000 transgender and gender nonconforming employees in eight countries offers insight into how employers can build more inclusive cultures.

Research: How Social Media Can Help You Find a Partner Brand

Looking at which brands you share followers with can surface surprising opportunities.

Generative AI Will Enhance — not Erase — Customer Service Jobs

Companies should start looking now for creative ways to tap the power of human-machine collaboration.

Capital Is Expensive Again. Now What?

It’s time for companies to reevaluate growth investments, focus on productivity, and manage dynamically.

How to Build Supply Chain Resilience Without Sacrificing ESG Goals or Inflating Costs - SPONSOR CONTENT FROM GEP

Sponsor content from GEP.