Marina Gorbis's Blog, page 260

Should You Let Employees Break the Rules to Make Customers Happy?

Empowering frontline workers to take small actions, like waiving a fee or allowing a return outside of the window, can boost the loyalty of both customers and employees.

How Do I Stay Motivated After Surviving Layoffs?

A leader must embrace uncertainty and keep her team motivated after layoffs.

3 Ways Companies Get Customer Experience Wrong

And how to address them before your competitors seize the opportunity.

How Colorism Affects Women at Work

Three ways to disrupt this insidious, global bias.

Generative AI Has an Intellectual Property Problem

Strategies to help companies mitigate the legal risk and ensure they’re in compliance with the law.

You Can Reduce Costs And Still Achieve ESG Goals - SPONSOR CONTENT FROM GEP

Sponsor content from GEP.

Customer Experience Is Everyone’s Responsibility

Research has shown that standout customer experiences are fueled by cross-functional collaboration.

Why Managers Should Think More Like Hackers

It can help you work around obstacles, find opportunities across silos, and more.

Making Time to Job Hunt While Working Full Time

Advice from a time-management coach on navigating four key phases of the process.

Why Business Leaders Must Resist the Anti-ESG Movement

Retreat isn’t just inadvisable; it’s dangerous.