Kevin Behr



Average rating: 4.25 · 21,959 ratings · 2,073 reviews · 2 distinct worksSimilar authors
The Visible Ops Handbook: S...

3.97 avg rating — 505 ratings — published 2004 — 3 editions
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The Phoenix Project: A Nove...

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4.26 avg rating — 21,686 ratings — published 2013 — 25 editions
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“ To err is human. To really screw up requires the root password."—UNKNOWN”
Kevin Behr, The Visible Ops Handbook: Starting ITIL in 4 Practical Steps

“Often, there may be a culture of a hidden reward system that encourages heroics and a "cowboy culture". For instance, one person may work throughout the night for an entire weekend fighting a fire and get rewarded as the hero who saved the day. What is overlooked is that if one person can save the entire boat, one person can probably sink it, too.”
Kevin Behr, The Visible Ops Handbook: Starting ITIL in 4 Practical Steps

“As Stephen Katz, former CISO of Citibank, once said, "Controls don't slow the business down; like brakes on a car, controls allow you to go faster.”
Kevin Behr, The Visible Ops Handbook: Starting ITIL in 4 Practical Steps

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