Leonard L. Berry’s Followers (3)

Leonard L. Berry

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Leonard L. Berry’s books

Average rating: 3.99 · 544 ratings · 30 reviews · 15 distinct works • Similar authors

	Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success 4.04 avg rating — 319 ratings — published 1999 — 8 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations by Leonard L. Berry, Kent D. Seltman 3.90 avg rating — 199 ratings — published 2008 — 6 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	On Great Service: A Framework for Action 3.70 avg rating — 10 ratings — published 1995 — 6 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Marketing Services: Competing Through Quality 4.44 avg rating — 9 ratings — published 1991 — 7 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Un Buen Servicio Ya No Basta: Cuatro Principios del Servicio Excepcional al Cliente 4.20 avg rating — 5 ratings — published 2003	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Como Descubrir el Alma del Servicio: Los Nueve Motores del Exito Empresario Sostenido it was amazing 5.00 avg rating — 1 rating — published 2000	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Descobrindo a essência do serviço: os novos geradores de sucesso sustentável no negócios by Leonard L. Berry, Bazán Tecnologia e Linguística (tradutor) 0.00 avg rating — 0 ratings — published 2001	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Marketing and the social environment: A readings text 0.00 avg rating — 0 ratings — published 1973	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Selling in Banking: Today's Reality, Tomorrow's Opportunity 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Service Quality: A Profit Strategy for Financial Institutions by Leonard L. Berry, David Bennett 0.00 avg rating — 0 ratings — published 1988	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars

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Quotes by Leonard L. Berry

“Dr. Victor Trastek, CEO of Mayo Arizona, continually reinforces the principle of “teach, don’t blame.” When something goes wrong, when a mistake occurs, it should be viewed as a teachable moment, an opportunity to get better. Does constructive teaching always supplant blaming? No. However, Dr. Trastek is relentless in articulating a principle that strengthens self-confidence and self-esteem, which paves the way for true collaboration.”
― Leonard L. Berry, Management Lessons From Mayo Clinic

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“Superior execution is vital to sustaining the success initiated by an innovative service concept. An innovator’s service quality is usually more difficult to imitate than its service concept. This is because quality service comes from inspired leadership throughout an organization, a customer-minded corporate culture, excellent service-system design, the effective use of information and technology, and other factors that develop slowly in a company, if at all.”
― Leonard L. Berry, Marketing Services: Competing Through Quality

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“Continuing pursuit of the ideal of service and not profit. 2. Continuing primary and sincere concern for the care and welfare of each individual patient. 3. Continuing interest by every member of the staff in the professional progress of every other member.”
― Leonard L. Berry, Management Lessons From Mayo Clinic

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Leonard L. Berry’s Followers (3)

Leonard L. Berry

Combine EditionsLeonard L. Berry’s books

Upcoming Events

Quotes by Leonard L. Berry

Combine Editions
Leonard L. Berry’s books