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H. James Harrington quotes Showing 1-2 of 2
“Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it.”
“At Xerox, process owners were assigned to all the key processes. This resulted in a cost savings of $200 million per year”
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Business Process Improvement
Business Process Improvement Workbook
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Streamlined Process Improvement
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