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topic: bugs > Notification Emails


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message 1: by Joy (new)

1857647 For some reason me and a few others are not receiving email notifications for the threads we are following. This has just been going on for the past 1-2 days. Everyone I have talked to...so far, has said that they are having the same problem...

Is anyone else having this issue? Is it being fixed?

Thanks! :)


message 2: by Lisa (new)

83445 I'm not getting some of my friends' update emails. I'm getting at least some emails for threads I'm following. Of course, there's no way for me to know if I'm getting all of them.


message 3: by rivka (new)

171430 I'm still getting notification emails too.


message 4: by Arch (new)

1610104 I'm getting some emails, but hours later than the replies have been made.


message 5: by Lisa (new)

83445 Arch, Yes, I got one yesterday that was over 2 hours later than the post.


message 6: by Arch (new)

1610104 Lisa wrote: "Arch, Yes, I got one yesterday that was over 2 hours later than the post."

I hope Goodreads fix that problem.


message 7: by Anna (new)

202331 I got notification e-mail saying that someone made a comment about my review of Little Red Riding Hood, but when I clicked the link and the site with my review opened, there was no comment on my review.


message 8: by Arch (new)

1610104 Anna wrote: "I got notification e-mail saying that someone made a comment about my review of Little Red Riding Hood, but when I clicked the link and the site with my review opened, there was no comment on my re..."

Anna maybe the person deleted their reply.


message 9: by Anna (new)

202331 Maybe.


message 10: by rivka (new)

171430 A friend posted a comment on a review of mine almost 10 hours ago, and so far, no email. (I noticed it on my homepage instead.)


message 11: by Arch (new)

1610104 rivka wrote: "A friend posted a comment on a review of mine almost 10 hours ago, and so far, no email. (I noticed it on my homepage instead.)"

Then Goodreads is acting up again.


message 12: by Otis, Chief Architect (new)

1 Notifications should be going out just fine. Friend update emails got way backed up over the weekend - they should be caught up after today.


message 13: by Joy (new)

1857647 I started getting my notifications for my threads again, thankfully! :) It took a while, but they're back.


message 14: by Susanna (new)

2135995 I haven't gotten my "new discussions" email today yet. Usually it comes around 5 or 6 PM. It's 9 PM and still no email.


message 15: by Lisa (last edited Aug 06, 2009 10:12PM) (new)

83445 I'm still missing more friends updates emails than I'm receiving. Just fyi. I'd love to get the missing ones, even if they arrive many days late. Thanks.


message 16: by Arch (last edited Aug 06, 2009 10:16PM) (new)

1610104 I'm missing emails too. When I get to the boards that I am. I see new replies, but no email, unless it comes hours later or don't come at all.


message 17: by Gail (new)

199326 Hey, Otis, I'm still not getting any updates on the discussion boards or friends' either. What's up?


message 18: by Susanna (last edited Aug 07, 2009 08:19AM) (new)

2135995 I haven't gotten any emails from GR since Wednesday.

Edit: I got a reply notification email just now on another post. So yay for even that! :)


message 19: by Molly (last edited Aug 07, 2009 07:49AM) (new)

1341512 I am getting Friend e-mails and Discussions I am following e-mails but NOT the Group Update e-mails - those I haven't seen in several days. I feel so out of touch!!!


message 20: by Lisa (last edited Aug 07, 2009 08:00AM) (new)

83445 We're all having different experiences, but a lot of us are not getting all of our emails.

Edit: I've been missing most of my friends updates emails and I really care about those. I'm getting at least some of my discussions emails and I care about those too. I'm getting most of my groups emails and those I don't much care about because I keep up with reading messages while online in Goodreads.


message 21: by Lisa (new)

83445 Otis, I'm really missing my friends updates emails. Can Goodreads tells which ones have not been sent out and send them at some point, or is this not possible? Thanks.


message 22: by Inara (new)

32494 I got no friends updates since Wednesday, 5th and I really start to miss them...but at least I get the group update emails!


message 23: by Lisa (new)

83445 Inara, the same for me except that I was missing quite a few before then as well. I got a few that were about a week behind but I didn't get all of them.

I rely on the friends updates emails because I miss most of the activity on my home page. (The groups I can always look for unread messages and read them at groups here online.)

I'm not getting all message emails either. I'm not sure where or not I'm getting all emails for messages on reviews, but I'm getting at least some of them.


message 24: by Inara (new)

32494 Yes, I think I missed many of my friend´s reviews and I rely on my update emails too because I can´t be online all the time.. big sigh! And like you I was missing a few notifications before too, then I got some a week behind and now again - nothing. It´s annoying..hopefully it will fixed soon!


message 25: by Otis, Chief Architect (new)

1 Sorry - we got behind again :( Working on it now!


message 26: by rivka (new)

171430 Thanks, Otis!


message 27: by Lisa (new)

83445 Thanks so much, Otis.


message 28: by Arch (new)

1610104 Thanks Otis.


message 29: by Lisa (new)

83445 Otis, In case GR doesn't know: It's more than just getting behind. For weeks I've been missing friends' emails. Even when I got a few that were a week behind, I did not get all of them, and now it's been many days since I've gotten more than just one email.


message 30: by Isis FG (new)

946249 There have been several (at least) notifications that I haven't gotten at all either. The only ones I've noticed have been for inbox messages because I can see at the top of the screen when I have one yet never got a message for. I have no idea what comment emails I might never have gotten and therefore missed comments on.


message 31: by Arch (new)

1610104 Isis FG, an email must have bounced. Like one did for me and that's why I wasn't able to get my inbox messages.

Go to your account and see if you see an error in your "My account settings" box. It should inform you that a mail has been bounced and tell you want to do to re-verify your account.

Let me know if this worked.


message 32: by Lisa (new)

83445 Arch, No, many of us with valid emails are not getting most of our emails. It's a current problem. Some may have the issue you're talking about but most right now are not getting emails because GR isn't sending them out, not because they're bouncing.


message 33: by Arch (new)

1610104 Lisa wrote: "Arch, No, many of us with valid emails are not getting most of our emails. It's a current problem. Some may have the issue you're talking about but most right now are not getting emails because GR ..."

Lisa are you and I talking about the same kind of emails? Isis FG said that she wasn't getting her inbox messages to her regular email. I was letting her know that I had that problem before, like in June.

Now, in regards to getting emails, when someone replies to a topic that you have on a group, then yes, I am not getting my emails regularly either. I am getting them hours later.




message 34: by Lisa (new)

83445 Arch, Some are coming ok apparently, some are arriving late, some aren't being sent out at all. There are a whole bunch of issues going on. There's both a GR problem with emails, and your suggestion will also help a certain number of members because that's always been an issue too. Right now though, even if someone's email is valid, they might be missing many of all kinds of their emails, so I was assuming most who were having problems were having the latter one.


message 35: by Arch (new)

1610104 Lisa,

Well I hope that Goodreads fix our problems soon.


message 36: by Arch (new)

1610104 Today, I've experience what Isis_FG and Lisa were talking about, in regards to Goodreads not sending an email letting me know that I had a message in my inbox.



message 37: by Arch (new)

1610104 I've just checked my email and I have gotten an email from Goodreads, letting me know that I have gotten an email, but it wasn't the email that Goodreads skipped, but a reply to an email I've sent my contact about 10 minutes ago.


message 38: by Dina (new)

1918270 Uh-oh, it looks like this problem is back. I'm not receiving email notifications from GR again.


message 39: by Arch (new)

1610104 Yes, GR is having that problem again.


message 40: by Dina (new)

1918270 Hmm, it seems to be working again... At least, I just received a bunch of (delayed) e-mails from GR. I don't know if there's anything missing, so I can only hope there isn't.


message 41: by Arch (new)

1610104 Emails are coming in slow. It started again for me yesterday.


message 42: by Lisa (new)

83445 I've been getting group discussion emails and I think I've been getting all my messages on reviews comments emails, but once again I am not getting my friends' update emails.

I know sometimes the queue simply gets behind, but I've noticed when the emails starts arriving days late, there have been many entire days worth of friends' update emails that I've never received.

I do read all my groups online but miss most of what's on my home page, so I really rely on the friends' update emails to see friends' reviews/books activities. So, I'm posting.

Thanks if these are in the process of being sent or can be sent!


message 43: by Kathrynn (new)

669573 Dratz, me too. Not receiving the friends update e-mail(s), but I appear to be receiving e-mail notifications for comments. :-?


message 44: by Otis, Chief Architect (new)

1 Friend update emails are a day behind right now - catching up slowly. All other emails should be sending regularly.


message 45: by Arch (new)

1610104 Thanks Otis.


message 46: by Lisa (new)

83445 Thanks, Otis. Okay.


message 47: by Susanna (new)

1109068 Yay Otis!


message 48: by Stephen (new)

2059576 Otis is King.


message 49: by Gail (new)

199326 Hey, Otis, I've been getting friends' updates and some few comments, but I'm not getting my group digests now for a couple of days. I redid my email (that is, I re-entered the same e-mail address) even though it hadn't been kicked. Hope this works out soon.


message 50: by Molly (new)

1341512 Otis - I just stopped getting the group daily digest e-mails within the last day too. I am getting my friend notifications and e-mails on posts I am specifically following.

Also, someone just sent me a Friend Invite and was not provided my Challenge Question. What's up with that?

I checked my Account and all settings are correct.


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