A no nonsense approach on how to design web sites to be as effective as possible. The second edition adds information on treating users well and designing for accessibility while trimming the focus on how to conduct usability testing. It has been a number of years since I first skimmed this book and I found the changes welcome. My biggest complaint with the book continues to be a lack of a summary or checklist on the high level points with references to where the topic is covered in more detail. While the book is concise enough to easily skim through I frequently found myself wishing for some more than just the index to find material when I wanted to review a topic. If even half the advice given in the book was followed the web would be twice as easy to use.