Danny's Reviews > The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

The Starbucks Experience by Joseph A. Michelli
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's review
Dec 25, 09

really liked it
Recommended for: anyone
Read in December, 2009

Enjoyed this look inside Starbucks. Some of my favorite quotes include:
5 Principles for Turning Ordinary into Extraordinary: Make it your own, Everything matters, Surprise & delight, Embrace resistance, Leave your mark
Make It Your Own: 5 Ways of Being: Be welcoming, Be genuine, Be considerate, Be knowledgeable & Be involved.
"How wonderful it is that nobody need wait a single moment before starting to improve the world." Anne Frank
“workers at all levels must become attuned not only to what their customers are saying but equally to what they aren’t”
"Remember that a person's name is to that person the sweetest and most important sound in any language." Dale Carnegie
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