Jennifer's Reviews > The Design of Everyday Things

The Design of Everyday Things by Donald A. Norman
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Oct 10, 09

really liked it
Read in February, 2008

This classic book on design is only slightly showing its age. Anyone who has ever gotten stuck in a doorway wondering whether to push or pull the door or who has accidentally hung up on someone on a multi-line phone knows the pain of bad design. But we've been conditioned to believe that if we can't figure out how to work something, it must be our fault. Donald Norman tells us that no, it is not our fault, that many everyday things are poorly designed and not made with the user in mind. Using concrete examples from daily experience, Norman builds a case for "emotional design", or design that takes peoples needs and states of being into account when designing, rather than just designing something with the most options or the biggest buttons. A great read for designers, this book is also interesting for lay-people.
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