Jul 16, 09
Read in July, 2009
My wife Judith listened to this book and came away encouraged after every listening. This book's topic is to transform your workplace by learning from and following the example of some Seattle fishmongers. It's illustrated with a variety of examples of how different workplaces (auto mechanic shop, hospital, Sprint call center, roofing company) have put the Fish philosophy into practice. It's an especially good read if you're in management and can introduce this way of thinking to your group or unit.
Key things I'll take away:
1. Encourage a workplace where you have fun on the job, resulting in playful, happier workers.
2. To take a phrase from Mark Sanborn's Fred Factor, be a Fred.
-Look for ways to serve. Be fully there when you interact with the other person; listen.
-Look for ways to make the other person feel special.
3. Encourage a culture of appreciation.
-Count your blessings and be thankful.
-Think of ways to express appreciation for help. Thank you cards, giving plastic fish away when someone shows special kindness and help, having a raffle at the end of the year with prizes based on the fish received throughout the year.
4. Have ways to prompt you to explain and remember the Fish philosophy.
5. Remember attitude. To a great extent, you choose what day you're going to have.
6. The activities you do half-heartedly wear you out.