Kc's Reviews > Working with Emotional Intelligence

Working with Emotional Intelligence by Daniel Goleman
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Jul 09, 09

Read in January, 2006

Learnings:

Emotional competence involves two things (1) empathy in reading the feelings of others, (2) social skills to handle those feeling artfully

Integrity - acting openly, honestly and consistently - sets outstanding performers apart

The first step in influence is building rapport
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