Mary-Jo's Reviews > The Fred Factor: How passion in your work and life can turn the ordinary into the extraordinary

The Fred Factor by Mark Sanborn
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's review
May 16, 09

Read in May, 2009

Good but no earth shattering advice. The author found a post man who bent over backward to serve his customers with extraordinary care. While an admirable story, Sanborn milked it for all it's worth. I would still recommend it as a reminder of the kind of customer service we all should deliver each and every day - it's a short read.

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