ST's Reviews > Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives

Your Call Is (Not That) Important to Us by Emily Yellin
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Oct 28, 09

Read in October, 2009

A must read for anyone who has ever wasted more than an hour holding on an 800 customer "service" number. This book is as important and revealing as The Hidden Persuaders.
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