Jennifer's Reviews > Punching In: The Unauthorized Adventures of a Front-Line Employee

Punching In by Alex Frankel
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's review
Apr 25, 2009

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In this book, the author recounts his experiences as an "undercover" front-line employee. Basically, he decided to work in some of America's most well-known and loved corporations to see what life is like for the front-line employee and how that varies from the corporate message. The companies he is able to get jobs for include UPS, the Gap, Enterprise Rent-A-Car and the Container Store, amongst others. Because these are all companies I am familiar with, it was doubly interesting to me to get an insider's view inside companies I use or shop in on a regular basis. You certainly won't think the same about your UPS driver again after reading this book!

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