false 4 1 false false Sun Mar 15 00:00:00 -0700 2009 Wed Dec 17 18:01:33 -0800 2008 Thu Apr 23 11:28:53 -0700 2009 1
I pulled a bunch of good hints from this book. Since most of my previous jobs involved a metric ass-ton of research and asking the right questions, I was happy to find some ways to "do my homework" more effectively and make sure I was prepared when talking to my interviewees.

Even if you don't have to enter a formal negotiation, this book is great for dealing with the day-to-day "surprises" that befall all of us and have the potential to screw up our lives. Much of it is common sense (keep a cool head, don't raise your voice), but it really helps to have a written reminder.

The author is also really good about using examples, many of which come from classic movies and some of which come from his own experiences. I also appreciated that he provided kind of a script for what to say when things get tough. Of course you're not going to use them word-for-word, but these little dialogues act a great guide to having the right thing to say. Perfect for people like me who feel prone to saying the wrong thing.

Overall, this is a fantastic guide to communicating with just about anyone, and I'm thinking about picking up a copy to keep for myself (once I'm permanently living somewhere, that is!).]]>